Children’s Center of Wayne County (TCC) The Children’s Center, founded in 1929, provides evidence-based clinical therapy to children who deal with mental, behavioral, emotional, intellectual, and developmental health and educational challenges or may have experienced trauma.

School + Community-Based Partnerships: We partner with K-12 schools and community organizations that serve children to provide clinical therapy, counseling, psychological services, and psychiatric evaluations, treatment & interventions.

Child Welfare: In addition to the clinical therapy programs offered, The Children’s Center places children in licensed foster homes, and supports them throughout their time in the child welfare system.

Child Well-being + Family Success: We operate an onsite family success center that promotes child-wellbeing and offers children and youth from all walks of life to access relevant mental health crisis prevention and child abuse and neglect prevention services.

Advocacy: We champion child and youth well-being for those experiencing poverty-related issues, those within the child welfare system, and those in need of evidence-based, clinical therapy.

TCC’s mission is to help children and families shape their own futures. If as many children as possible, and their families can easily access comprehensive, evidence-based, clinical therapy that is integrated into and supports their everyday lives then, children will experience an improved quality of life where they have a true sense of agency and empowerment in their lives.

We embrace and demonstrate a set of Core Values as the foundation of our culture. They define how we do what we do, and what we value in our work with each other and our community. Daily demonstration of these values, in mindset and behavior, is required to be successful as a TCC team member.

• Dedicated-We are devoted, dedicated and always willing to pitch to accomplish our mission.
• Passionate-We are passionate about what we do and helping the people we serve.
• Accountable-We do what we say and accomplish all aspects of our responsibilities.
• Can Do Attitude- We approach our responsibilities with a positive attitude.
• Respectful- We always treat co-workers, donors, children and families with the utmost respect, courtesy, and patience.

Job Summary

The Volunteer Engagement Specialist works alongside the Volunteer Engagement Manager to support the agency’s volunteer engagement program, and volunteer stewardship activities.

Job Requirements

• Associate’s degree preferred or equivalent experience required.
• Excellent written and verbal communication and strong interpersonal skills.
• Demonstrated ability in communications, including email marketing, direct mail, and social media.
• A minimum of one year experience with coordinating events and facilitating groups.
• Demonstrated organizational and time management skills.
• Ability to demonstrate intermediate computer skills related to windows navigation, Microsoft Office, and general office equipment.
• Proficiency in Raiser’s Edge NXT, Golden, or similar CRMs preferred, but not required.
• Willingness to travel to off-site volunteer or outreach events across southeast Michigan; possession of a personal vehicle for transportation of self and materials would be beneficial for the role but is not required.

Essential Functions

• Support volunteer activities, including recruitment, onboarding, engagement, and on-site supervision.
• Implement and coordinate logistics of volunteer initiatives, strategies, and programs.
• Support with interviewing prospective volunteers, obtaining and organizing required documentation, and facilitating volunteer orientations.
• Engage with volunteers, including support during their onboarding process, check-in calls regarding their volunteer experience, and thank you notes.
• Assist with volunteer recognition and retention efforts by providing on-going support to volunteers, expressions of gratitude, and planning appreciation activities, including TCC’s annual volunteer recognition event.
• Maintain volunteer postings and job descriptions in Golden and other community platforms.
• Notify agency staff of individual and group volunteer visits to campus.
• Participate in the development and production of internal and external materials, including volunteer handouts/guides, volunteerism related social media posts, proposals, and reports.
• Collaborate with Philanthropy staff and other departments on campus to provide high-quality service and care for TCC’s clients and volunteers
• Provide consistent and professional messaging through agency tours, new hire orientations, and volunteer communications.
• Attend required Agency, regulatory training and additional trainings based upon your position.
• Perform other related duties as assigned by Supervisor.

Leadership Functions

• Drive a positive workplace culture that demonstrates evidence of high accountability, inclusivity, and collaboration within the purview of this position.
• Deploy resources efficiently and effectively toward organizational goals that align with TCC’s strategic plan.
• Support and encourage the personal well-being of team members.
• Demonstrate a commitment to anti-racist practices, diversity, equity, and inclusion in the workplace.
• Actively support and encourage creating a safe, welcoming, and inclusive administrative and service delivery environment.
• Ensure adherence to best practices, ethical standards, and compliance with relevant laws and regulations.

Core and Leadership Competencies

• Critical and Strategic Thinking – Consistently identifies, gathers, and applies relevant information to their work; thinks strategically, considers future of the program/department, and executes the plan.
• Communication – Use effective written and oral communication with internal staff, teams, and community served; demonstrates empathy and listening.
• Collaboration with internal and external stakeholders – Helps colleagues as needed, views responsibilities as shared.
• Adaptability – Adapts and responds to change effectively; proactively seeks opportunities to be supportive of change and serve our mission.
• Ownership and quality of work – Effectively manages own work, and work of teams when relevant, ensuring delivery of high-quality work.
• Change management – Effectively prepares for and guides teams through changes, both small and large.
• Decision-making – Effectively structures and facilitates decision-making processes; uses data to make decisions effectively and responsibly to improve organizational health and impact.
• Emotional awareness – Understands owns emotions and others’ and responds with empathy.
• Continuous improvement minded – Identifies strategies to improve organization’s impact; weighs diverse inputs to inform strategies; sets course and drives implementation.
• Enterprise orientation – Effectively balances tradeoffs between financial sustainability and impact; has a future-oriented mindset for the organization that advances mission.

Physical Requirements

• Ability to perform physical activities that require considerable use of arms and legs, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• Ability to prepare and inspect documents in hard copy or electronic format. Ability to tolerate exposure to computer screen and operate computer/keyboard and other office equipment on a frequent and/or continuous basis.
• Ability to receive and exchange information and accurately and effectively communicate and converse with others.
• Ability to sit for extended periods of time.
• Ability to Lift Up to 20 Lbs.

Benefit Package including:

• Matching 3% 403(b) retirement plan after one year and 1,000 hours, fully vested after two years of employment
• Longevity Pay
• Employee Assistance
• Voluntary Benefits
• Pet Insurance
• Legal Shield (prepaid legal services)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.