ESSENTIAL JOB FUNCTIONS:

• Display a professional posture and post-up in designated area on front drive or curb area, ready handle events and manage guest related issues.
• Maintain an aggressive awareness of the front drive/curb area and the garage and look for opportunities to initiate service.
• Promptly greet all vehicle passengers that arrive to the front drive and also supervise associates to opening all occupied vehicle doors.
• Offering guests warm and sincere welcome.
• Open and close all vehicle doors for guests/visitors arriving/departing the hotel.
• Interact with guests and ensure that the associates are engaged with the guests.
• Offer luggage assistance as needed or requested.
• Inspect associate’s demeanor and their engagement with guests.
• Thoroughly inspect the valet staff’s work habit including completion of parking claim ticket by valet staff .
• Ensure that associates operate in a safe manner making sure that they are parking cars in the designated areas with cars securely locked.
• Continuous contact with Loss Prevention Department to ensure that the property is clear of unauthorized personnel.
• Making sure that valets follow the proper valet parking procedures and that the drivers maintain the speed limit (5 MPH), announce guest/party name and match claim ticket numbers to ensure we deliver the correct vehicle to each guest.
• Assist with loading of passengers and luggage, inquire if guest needs directions, and offer an appropriate departing comment.
• Direct guest to the valet booth if parking fee has not been paid.
• Maintain an alert, professional posture when not actively engaged with a guest on the front drive.
• Monitor and maintain the appearance and overall cleanliness of the front drive and parking areas and perform any functions or tasks listed on the shift checklists.
• Conduct and participate in daily shift briefings.
• Conduct the MOS regularly to ensure the high level of service.
• Be alert of presence of anyone in the garage if they do not belong and report them to supervisor/security at once.
• Able to operate automatic and manual transmission vehicles.

SECONDARY FUNCTIONS:

• Perform traffic control and guest screening.
• Work with other division and areas of the hotel to ensure the customer’s overall property experience meets or exceeds expectations and standards
• Act as an ambassador of the Omni Los Angeles Hotel at all times while on or off property with an understanding that you are a representative of the hotel.

• Outgoing and enthusiastic personality
• Superior customer service skills
• Superior associate involvement skills
• Ability to communicate effectively in the English language
• Knowledge of surrounding city area and attractions
• Coach and train valet and cashier staff and constructive and progressive discipline when required.
• Manage large events by analyzing parking and hotel situation.
• Monitor cashier activity and on-the-spot audit for discrepancies.
• Resolve and follow up on guest issues before the guest leaves the property.
• Attend daily stand ups and share issues and concerns with hotel management.
• Assist Loss Prevention department to attend to any vehicle related claims.
• Excellent driving skills with the ability to operate both automatic and standard transmission equipped vehicles
• DMV requirements – valid state driver’s license
• Licensed driver for previous 24 months
• No felony driving convictions
• No more than two point violation on driving record
• Flexible shift hours (days, evenings, weekends, holidays)
• Approximately seven plus hours per shift standing, walking and running (intermittently) outdoors
• Ability to lift a standard piece of luggage may be up to 50 pounds.
• Ability to supervise and manage multiple valet staff.