As an Usher, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

STARTING PAY: $15.00 per hour

THE DAY-TO-DAY:

• Review tickets to ensure correct event information
• Greet guests with eye contact, a smile and a friendly, welcoming greeting
• Advise supervisor and/or management of all unusual customer concerns
• Maintain awareness of crowd situations
• Maintain a working relationship with all departments, staff and vendors associated with the venue
• Provide any post event feedback to supervisor and/or management upon request
• Recognize, resolve, and/or report issues and safety concerns that could contribute to guest, staff, and/or vendor experience
• Retain event information provided during pre and post event briefing(s) as well as information provided regarding the property’s restaurants, services, shows and events

THE IDEAL CANDIDATE:

• Maintain a friendly, polite demeanor, effective listening abilities with strong judgment skills
• Able to observe and remember details and to follow directions effectively
• Able to effectively communicate in English, in both written and verbal forms
• Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality
• Ability to work under pressure
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Maintain a professional, neat and well-groomed appearance adhering to company standards

PERKS & BENEFITS:

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free parking
• Company-issued uniform and dry cleaning

FULL JOB DESCRIPTION:

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