Job Description

North American Savings Bank

Universal Banker

Job Description Summary:

Providing quality customer service through the promotion of products, services, and thoughtful solutions to make banking easy for our customers at our Barry Road retail branch location.

Responsibilities:

You will be instrumental to the success of NASB by -

Providing outstanding customer service, greeting each customer as they enter the bank, answering the phone promptly, and taking ownership of each interaction; this includes the support of our mortgage sales team by making referrals
Assist customers in their selection of various accounts and financial services, administer accounts, and positively impact retention of current customers while achieving branch sales and service goals
Resolve any problems, issues, or questions to ensure customer satisfaction.
Always maintaining a positive, friendly, and professional attitude
Assist with all branch level marketing activities and promotions.
Perform applicable aspects of daily operations, including: opening new accounts, cash controls, balancing, fraud prevention, handling customer transactions, and accurately completing all CIP requirements.
Adhere to all policies and procedures, including those related to the Bank’s Bank Secrecy Act/Anti-Money Laundering (BSA/AML) compliance program. Miscellaneous other duties as assigned.

Qualifications:

You will be instrumental to the success of NASB by -

A High school diploma or equivalent
One year experience in a Retail or Sales environment engaging with customers and making product recommendations leading to sales or relevant experience
Ability to work branch hours
Ability to learn products, services and procedures quickly and accurately.
Excellent communication skills with a demonstrated ability to adapt the conversation of the NASB products/services based on the customers varying needs in person and over the phone
Basic math skills. Ability to problem solve and quickly identify currency denominations
Good time management and organizational skills – must be detail-oriented and thorough
Sound judgment and decision-making abilities
Ability to lift/carry up to 25 pounds
Intermittent period of standing and walking

Preferred plus if you have:

College degree or military equivalent; High school degree, GED or foreign equivalent required
At least one year experience in Retail banking sales, financial services sales, or relationship sales role in another industry, with demonstrated success in establishing new customer relationships
Financial management and responsibility skills
Bilingual

If you have any questions, please contact [email protected]

Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.

North American Savings Bank (NASB) is an Equal Opportunity/Veterans/Disabled Affirmative Action employer.

Universal Banker- (Part Time) North Kansas City (Barry Road)

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