Ticket Office Customer Service Agent
Under direct supervision of the Box Office Manager and Theatre Manager, assist in administrative duties as followed:
Essential Duties:
- Cash Handling
- Maintain excellent customer service for all in person and phone sales
- Operating the Ticketing program for sales transactions
- Database management
- Preparing deposits and reconciling daily reports
- Knowledge of performing arts a plus
- Have a positive attitude
- General box office duties as assigned
- Handle customer complaints and hand them to appropriate personnel
Required Skills:
- Cash handling
- Entry level knowledge of basic computer operation and point of sales systems
- Excellent phone etiquette
- Ability to multi-task and work in a fast-paced environment
- Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment
Preferred Skills:
- Previous Ticketing experience
- Working knowledge of Windows based PC programs
Job Type: Part-time
Pay: $18.00 - $19.00 per hour
Schedule:
- Day shift
- Night shift
- Weekends as needed
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person