Job Description
About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: Deeply rooted in the land, the history, and the layered richness of Oʻahu, at Turtle Bay you’ll find an authentic connection to a place of uncommon natural splendor and the warm, welcoming community within it. Where your days are filled with constant discovery and moments that touch your soul, allowing you to explore the uncommon depths of this remarkable coast. Overview:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
As a Spa Attendant, you would be responsible for ensuring a clean, safe, and relaxing/fun environment for guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Maintained cleanliness, set-ups, and spa standards in the locker rooms, and workout areas. Set up and maintain spa including refreshments, locker rooms, workout areas, and pre-treatment area. Assist massage therapists and estheticians and prepare and clean the treatment rooms and tables. Provide spa customers with refreshments, towels, washcloths, and robes.
- Welcome members and guest to facility.
- Maintain locker room in a tidy manner.
- Check, assign, and clean lockers when needed.
- Maintain proper inventory of towels, facecloths, necessary linens, and fold orderly throughout the day.
- Pick up clean linen from laundry throughout the day as well as running soiled laundry and linens to laundry department.
- Direct members and guests to appointments and assist them with questions if possible.
- Assist members and guests with the use of sauna, steam room.
- Maintain toiletries in locker room and vanity.
- Greet guests and respond to guest inquiries and resolve service issues in a timely, friendly, and efficient manner.
- Maintain cleanliness of work area including, but not limited to, cleaning the facility, women's locker rooms, machines, and equipment in accordance with federal, state, local and company standards.
- Stock and replenish the facility with supplies and products, including, but not limited to clean towels, fresh water, drinking cups, etc.
- Assist in monitoring facility use to ensure guest safety.
- Must be able to work weekends on a permanent basis and holidays.
- Perform any additional tasks as directed by a supervisor.
Critical Skills:
- Ability to read, understand and follow verbal/written instructions.
- Ability to manage a diverse workload and prioritize in a fast-paced environment.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Highly organized and able to handle multiple tasks and to deploy resources effectively.
- Must have the willingness to provide exceptional service to members and desire to provide leadership to position the department to achieve the mission.
- Ability to understand verbal and written direction in English.
Physical Requirements:
- Ability to lift up to 25 lbs for 50% of the workday.
- Bending and stooping 80% of workday.
- Stands and walks for 95% of workday.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.