Position Title: Site Support / Front Desk

Supervisor: Program Coordinator

Program: Pinellas Hope I

Location: Clearwater, FL

Work Schedule: Varied Days, Evenings, and Weekends

Job Classification: Full-Time Nonexempt

Pay Rate: $16.00

Starting Date: ASAP

Description: The Front Desk Clerk/Site Support helps with daily program needs at the Front Desk and throughout the Pinellas Hope Shelter grounds. Resolve problems, handle complaints, make effective decisions, receive donations¸ process mail; communicate with clients, volunteers, vendors, and donors. Responsible for walking the site regularly and reporting to supervisor any irregularities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Periodic walks through the site during assigned shift to monitor the ongoing activities of clients to ensure normal operations of the program.
• Report to supervisor in a timely manner any client activities that are not in accordance with the program rules and regulations.
• Greet clients and other visitors to the program site and direct them to the appropriate staff
• Ensure that all visitors show identification, sign in and are provided with a name badge
• Answer the telephone and forward calls and messages to appropriate staff, volunteers or clients
• Receive and distribute mail to program staff members and clients
• Transport clients to and from appointments and/or activities.
• Keeps timely and accurate records of agency-based transportation activities of all participants.
• Maintain clean agency vehicles and report any maintenance needs to the Facility Manager.
• Sees to the safe use of adult safety belts.
• Complies with the Agency Transportation Safety Plan
• Refer walk-ins to community agencies and resources
• Assist on intake days by providing new residents with crucial information and supplies
• Distribute and replace client wrist bands and supplies as needed
• Maintain log and record client volunteer hours
• Distribute bus passes as authorized and maintain a log with detailed information
• Receive donations, complete in-kind donation forms, and provide appropriate staff members with donations
• Provide feedback and updates to the Facility Manager and Program Manager on matters related to daily activities.

OTHER RESPONSIBILITIES:

• Complies with all applicable training requirements.
• Complies with all company safety, personnel and operational policies and procedures.
• Complies with work schedule to ensure effective operations of Agency programs.
• Contributes positively as a member of a productive and cooperative team.
• Participates in Agency Performance Quality Improvement (/PQI) program and Accreditation/Reaccreditation process.
• Performs other duties as necessary to fulfill Catholic Charities Diocese of St Petersburg, Inc Mission.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Able to speak, write and understand English.
• Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups.
• Flexible work schedule including evenings, nights, weekends and holidays.
• Ability to stand and/or walk for long periods of time.
• Ability to set appropriate limits, work under deadlines and multi-task.
• Ability to organize, prioritize, self motivate, and deliver results.
• Excellent communication and listening skills.
• Possess strong work ethics.
• Successfully pass a FDLE Level II background screening.
• Valid Florida driver’s license, ability to drive van or bus and have reliable transportation.
• Mission driven attitude supplemented with integrity and passion.
• Adherence to the highest ethical standards, personally and professionally.
• A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
• Evidence of deep alignment with Catholic Charities Diocese of St Petersburg, Inc Mission and Values.
• Will make a Commitment to serve all people with Respect, Compassion, and Cooperation in the spirit of a unifying God.

EDUCATION & EXPERIENCE:

• A minimum of a High School Diploma or GED from an institution accredited by the Department of Education.
• At least two years of office experience in customer service or social services related field
• Experience transporting adults.

Catholic Charities is an Equal Opportunity Employer that values the strength diversity brings to the workplace. EEO/AA/ADA Employer.

Catholic Charities participates in the US E-Verify program.

Job Type: Part-time

Pay: $16.50 per hour

Benefits:

• Employee assistance program
• Paid time off

Schedule:

• 8 hour shift
• Overnight shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service and/or Social Services: 2 years (Required)
• Residential/ Shelter Programs: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)
• Day Shift (Preferred)

Work Location: In person