The Guard Alliance Inc. is looking for a few Security Dispatchers/Administrators to join our team in Concord, CA.

Why work for The Guard Alliance Inc.?

The Guard Alliance Inc. is one of the fastest-growing security companies in California and rapidly expanding to other states nationwide. We provide competitive wages while working in a dynamic, diverse, and inclusive workplace. You will be part of a team that fuels a culture that will reflect in our communities and the customers we serve. With strong leadership, we promote mutual respect and teamwork where member efforts are always acknowledged. We offer medical, dental, and vision coverage, 401(k) retirement plans, paid time off, flexible schedules, paid training, and more!!

The responsibilities of the Security Dispatcher/Administrator position include, but are not limited to, the following:

• Perform a wide variety of administrative duties, and performs related work as assigned.
• Answer and direct phone calls with a clear, concise, and professional voice
• Reply to emails and phone calls.
• Speak with our clients after hours and effectively resolve their issues.
• Find and speak with our subcontractors for new and ongoing jobs
• Find coverage for late call-offs or new jobs
• Use scheduling software to adjust schedules
• Use software to monitor officer activity during all shifts and at all posts
• Develop and maintain a filing system
• Contribute to team effort by accomplishing related results as needed
• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
• Develop and update administrative systems to make them more efficient
• Resolve administrative issues

Position requirements:

• High school diploma or equivalent; college degree preferred
• Proven administrative experience preferred
• Working knowledge of computers and Microsoft Office software is required
• Demonstrated ability to be very customer service-oriented
• Outstanding verbal and written communication skills required
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Strong organizational and planning skills

Physical/Mental requirements and working environment:

• The job is performed in an office environment
• The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities
• Must be able to speak, read, and write English clearly

Schedule:

• 8-hour shift
• Overnight shift
• Weekend Shifts

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: 20 – 22 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Free parking
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Overnight shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person