H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion.
Described by industry experts as a daring innovator and smart competitor,
H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace.
H-E-B offers a wealth of career opportunities to our 110,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.
Responsibilities: H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome.
No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Customer Service Rep-In-Store Shopper, you'll select, sort, and unload items to complete eCommerce online orders.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service.
'Partner-owned' means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure People come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?
We are looking for:
strong customer service skills; ability to work in a fast-paced environment
effective decision-making skills
What is the work?
Selects merchandise from sales floor to complete customer online orders
Sorts / unloads selected merchandise into refrigeration, frozen, or dry storage holding areas
Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers
Makes decisions on customers' behalf if requested item is unavailable
Provides superior customer service; answers product-related questions, locates products, and helps in-store Customers, as needed
Returns extra / unwanted products to their proper in-store location
Communicates continuously with department Managers and Partners to locate product
Minimizes shrink through careful handling of product
Follows Standard Operating Procedures (SOPs); achieves productivity standards
Performs eStore Curbie duties, as needed
Sanitation / Stocking / Food Safety:
Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation
Gathers baskets and picks up trash inside and outside eStore as needed
Maintains / stocks bag areas
Organizes carts / maintains cleanliness within the eStore
Maintains standards for safety and sanitation
What is your background?
Minimum age 16
3+ months of experience as a Curbie or related experience
Experience in personal shopping a plus
High school diploma, or equivalent preferred
Completion of all required training upon hire (e.g., Alcohol Seller's Training)
Do you have what it takes to be a fit as an H-E-B In-Store Shopper?
Strong customer service skills
Ability to make effective decisions on behalf of the customer with limited information
Strong communication skills
Ability to prioritize and handle cross-functional tasks
Ability to work a flexible schedule
Perform in a fast-paced work environment which requires detailed work and precision
Work with Customers and stay attentive to their needs
Work a flexible schedule, based on business needs
Work in varying conditions; work while exposed to hot, wet, and/or cold conditions
Constantly* reach at waist, grasp
Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs**
May use manual pallet jack multiple times per day
While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is Partners' responsibility to never lift beyond their own safe lifting limit.
If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
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