Department: Retail

Division: LLC, Wholly owned by The Shawnee Tribe

Job Title: Retail Sales Associate

General Definition: Responsible for delivering sales and excellent customer service in
the gift shop.

Supervision Received: Retail Supervisor

Supervision Exercised: N/A

Essential Job Functions:
 Perform tasks on the sales floor by being passionate about the gift shop’s products to
deliver a positive shopping experience in a service focused, well-maintained and friendly
environment.
 Puts the customer first at all times.
 Provide memorable, highly personalized customer service through needs analyses and
product recommendations.
 Offer customers promotional products and services.
 Resolve customer service issues and escalate as required.
 Create and maintain good working relationships with fellow associates.
 Maintain store appearance with respect to visual merchandising, housekeeping and
maintenance standards.
 Efficiently and accurately conduct customer transactions on our POS.
 Efficiently and accurately conduct receiving, cycle counts, product returns and transfer
transactions, etc.
 Efficiently and accurately complete any required process controls (paperwork, etc.).
 Follow company policies and procedures and maintain a safe working environment.
 Process all point of sale transactions in a friendly, quick, and efficient manner while
complying with the company’s Cash Handling and Loss Prevention Standard Operating
Procedures.
 Successfully show consistent performance on quarterly selling observations.
 Perform all other duties as assigned.