Department: Retail

Division: LLC, Wholly owned by The Shawnee Tribe

Job Title: Retail Sales Associate

General Definition: Responsible for delivering sales and excellent customer service in
the gift shop.

Supervision Received: Retail Supervisor

Supervision Exercised: N/A

Essential Job Functions:

• Perform tasks on the sales floor by being passionate about the gift shop’s products to

deliver a positive shopping experience in a service focused, well-maintained and friendly
environment.

• Puts the customer first at all times.
• Provide memorable, highly personalized customer service through needs analyses and

product recommendations.

• Offer customers promotional products and services.
• Resolve customer service issues and escalate as required.
• Create and maintain good working relationships with fellow associates.
• Maintain store appearance with respect to visual merchandising, housekeeping and

maintenance standards.

• Efficiently and accurately conduct customer transactions on our POS.
• Efficiently and accurately conduct receiving, cycle counts, product returns and transfer

transactions, etc.

• Efficiently and accurately complete any required process controls (paperwork, etc.).
• Follow company policies and procedures and maintain a safe working environment.
• Process all point of sale transactions in a friendly, quick, and efficient manner while

complying with the company’s Cash Handling and Loss Prevention Standard Operating
Procedures.

• Successfully show consistent performance on quarterly selling observations.
• Perform all other duties as assigned.