Part time – 20-35 hours/week, benefit eligible Weekend Only (United States of America) Saturday 11:00 am - 11:00 pm
Sunday 11:00 am -11:00 pm
Job Information
Exemption Status: Non-Exempt

A Brief Overview
Registration staff graciously greet all patients and visitors to Stormont Vail. Provides a positive image to customers by creating a friendly atmosphere and placing a high priority on meeting customer needs in a courteous manner. Receives and checks patients in as they arrive for their appointment; collects demographics and insurance information from patient; schedules patient appointments; answers telephone and receives messages for physicians and staff; receives co-payment for services when applicable. Initiates the admission process and receives payment for services.

Education Qualifications

• High School Diploma / GED Required

Experience Qualifications

• 1 year Experience in customer service. Required
• Experience in an office setting. Preferred
• Billing or payment processing experience. Preferred
• Experience typing or using a computer. Preferred

Skills and Abilities

• Knowledge of patient rights and laws relative to those rights, such as HIPAA
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Knowledge of organizational structure, workflow, and operating procedures.
• Able to learn and understand basic medical terminology used in the department.

What you will do

• Receives patients, physicians, and employees to the department. Collects all necessary demographics, information and documentation to accurately process the individual.
• Schedules appointments, tests, procedures or lab work for the department.
• Answers department phone, answers questions or transfers the caller as appropriate. Is able to answer basic questions about the department's functioning.
• Assists with department administrative or clerical processes. Assists with department communication as needed. Maintains accurate records in department systems.
• Receives and processes payments for services.
• Assists with insurance processing and authorization.
• Assists with on-boarding new staff into the department.
• Communicates to department personnel to ensure staff are aware of necessary events or information.
• Assists in the billing process.
• Receives and distributes mail/packages.
• Conducts reports as requested.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options

• Position is Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• On-Site; No Remote

Scope

• No Supervisory Responsibility
• No Budget Responsibility No Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Stairs): Rarely less than 1 hour
• Crawling: Rarely less than 1 hour
• Crouching: Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Rarely less than 1 hour
• Grasping (Fine Motor): Frequently 3-5 Hours
• Grasping (Gross Hand): Occasionally 1-3 Hours
• Handling: Occasionally 1-3 Hours
• Hearing: Occasionally 1-3 Hours
• Kneeling: Rarely less than 1 hour
• Lifting: Occasionally 1-3 Hours up to 25 lbs
• Operate Foot Controls: Rarely less than 1 hour
• Pulling: Occasionally 1-3 Hours up to 25 lbs
• Pushing: Occasionally 1-3 Hours up to 25 lbs
• Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs
• Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs
• Repetitive Motions: Frequently 3-5 Hours
• Sitting: Frequently 3-5 Hours
• Standing: Occasionally 1-3 Hours
• Stooping: Rarely less than 1 hour
• Talking: Occasionally 1-3 Hours
• Walking: Occasionally 1-3 Hours

Physical Demand Comments:
Pulling, pushing, sitting and walking frequency will vary based on service areas.

Working Conditions

• Burn: Rarely less than 1 hour
• Chemical: Rarely less than 1 hour
• Combative Patients: Occasionally 1-3 Hours
• Dusts: Rarely less than 1 hour
• Electrical: Rarely less than 1 hour
• Explosive: Rarely less than 1 hour
• Extreme Temperatures: Rarely less than 1 hour
• Infectious Diseases: Occasionally 1-3 Hours
• Mechanical: Rarely less than 1 hour
• Needle Stick: Rarely less than 1 hour
• Noise/Sounds: Occasionally 1-3 Hours
• Other Atmospheric Conditions: Rarely less than 1 hour
• Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour
• Radiant Energy: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
• Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour
• Hazards (other): Rarely less than 1 hour
• Vibration: Rarely less than 1 hour
• Wet and/or Humid: Rarely less than 1 hour