POSITION PURPOSE:

Responsible for performing reception duties in an efficient manner, in accordance with established procedures.

ESSENTIAL FUNCTIONS OF POSITION:

• Answer telephone, determine nature of call, and relay information within the facility as necessary

• Operate paging/telephone system as required and locate personnel through paging system as needed

• Maintain a current list of residents by name and room number, emergency phone numbers of on- call personnel, department extensions, key personnel, etc.

• Give directions/information to visitors, guests, residents, sales representatives, etc.

• Reports suspicious persons/information supervisor immediately

• Ensure guests/visitors abide by existing rules

• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility

• Maintain confidentiality of all pertinent resident information to ensure resident rights are protected

• Operate various office equipment as needed

• Attend and participate in in-service and on-the-job training as required

• Ensure that residents rights to fair and equitable treatment, self determination, individuality, privacy, property and civil rights, including the right to wage complaints, are followed

• Participate in the overall quality assessment and improvement program activities

• Assist with administrative duties as required

• Ensure administrative supplies are replenished in work areas as necessary

• Perform additional duties as assigned

EDUCATION/ REQUIREMENTS:

High school diplom a or equivalent plus a minimum of 6 months related experience; or equivalent combination of education and experience