Job Description:

First point of contact for all customers/visitors. Duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards. Serves visitors by greeting and directing them appropriately. Responsible for answering phones, directing calls, gathering information for potential customers/projects. Assists with administrative tasks as assigned.

Job Responsibilities (include, but not limited to):

• Good communication within White Castle & the community
• The ability to listen and understand information without clarification. The ability to communicate clearly through a variety of channels such as phone, email, and in person in order to ensure information is communicated to everyone.
• Maintain positive business relationships
• Seen as an individual people can go to with help
• Driven for results - goal oriented and follow through
• Trusted to achieve goals successfully by being thorough, reliable, honest, and effective.
• Cooperation & teamwork
• Seen as a team player, cooperative, and easily gains the trust & support of others.
• Action oriented
• Seeks out challenges & is willing to take on additional responsibilities. Is a self-starter, develops and implements new methods, solutions, and procedures when appropriate.
• Good attendance, punctuality & reliability
• Technical Skills & Quality of Work
• Assisting colleagues with administrative tasks.
• Assisting with project costing such as gas receipts
• Report to Human Resources Manager and follow the directives of said manager

Job Requirements:

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Assisting with a variety of administrative tasks including copying, faxing, and taking notes.
• Answering phone calls in a professional manner.
• Screening and forwarding incoming phone calls
• Ability to problem solve
• Ability to take down information accurately to input it into cloud software
• Maintains a safe and clean reception area.

Job Qualifications:

• Excellent Customer Service Skills
• Pleasant personality
• Time management, multitasking and organizational Skills
• Proficient in Google Drive (Sheets/Docs)
• Past receptionist experience (preferred)
• Driver’s License & cleaning driving record (preferred)

Education:

• High School Degree and on-the-job training

Benefits:

• White Castle Clothing Allowance (yearly)

Job Type: Hourly (part time), non-exempt

Hours/Days: Mon - Thurs: 10:00 AM - 2:00 PM; Friday: 10:00 AM - 5:00 PM

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 25 per week

Benefits:

• Referral program

Experience:

• Customer service: 1 year (Preferred)
• Google Suite: 1 year (Required)
• Front desk: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person