Qualifications:

Effective communication and customer service skills. Must meet minimum age requirements to perform specific job functions (18 years of age). Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. Demonstrated ability to perform the technical requirements for Hannaford to Go Service.

Essential Job Functions:

• Promote customer goodwill by providing high standards in customer service.

• Review customer orders for potential errors, questions, or notes.

• Review all orders for accuracy and quality to ensure customer satisfaction.

• Communicate order information and changes to customers via email, phone, and direct

conversation.

• Seek store leadership assistance when needed for customer service or to

address operational concerns.

• Partner with Department Managers to ensure fresh orders, particularly those with cutlist,

are handled properly.

• Assist customers picking up orders at designated pickup location.

• Handle cash pickups and change orders as requested, and log as required.

• Verify all customer IDs presented and observe store policies pertaining to the acceptance

of checks, and the sale alcoholic beverages.

• Provide customers and associates with refunds, over-rings and other transactions

requiring approvals or overrides.

• Ensure all customers’ orders are shopped on time and available when customers arrive.

Any potential delays in service should be promptly shared with HTG Leadership and/or store leadership.

• Must be able to meet the physical requirements of the position, with or without

reasonable accommodations.

Duties and Responsibilities:

• Observe and follow all company policies and established procedures.

• Maintain a neat, well-groomed personal appearance always and follow company

personal appearance policy.

• Treat all associates with fairness, dignity, and respect.

• Assist in special projects and perform other functions as assigned by supervisor.

• Ensure that return-to-stock items are handled in a prompt and orderly manner with the

most immediate attention given to refrigerated and other perishable items.

• Support and comply with all company safety standards. Communicate any needed

equipment repairs or maintenance work needed. Keep work area free from debris and
safety hazards.

• Bag or package merchandise according to established company policies and procedures

and store in designated area for customer pick up.

• Control excessive use of store supplies, such as ribbons, receipt tape, bags, labels and

cleaning materials.

• Assist in prompt cleanup of spills and breakage of glass or plastic containers to eliminate

potential hazards and prevent accidents.

• Be knowledgeable in and able to recognize or differentiate between all of the various

types of produce merchandise carried in the store including differences between
varieties of similar classes of products (e.g., apples, lettuces, etc.).

• Record on designated forms any price discrepancies and/or any “not on file” items that

are encountered on electronic point-of-sale terminal, request price checks promptly on
any such items according to company policy.

• Observe security standards by staying alert and being aware of customers’ actions and

behavior. Report to manager or security any abnormal behavior.

• Process all the various types of sales transactions accepted by the store including but not

necessarily limited to cash, checks, authorized Accounts Receivable sales, Electronic
Payments, WIC coupons, Food Stamps, manufacturers’ coupons, gift cards, bottle
deposits, bottle refunds, merchandise refunds in strict accordance with established
company policies and procedures including full compliance with any legal requirements
or regulations governing same.

• Secure registers, Mobile POS Equipment, HH Units at all times when leaving it unattended;

protect company assets at all times.

• Maintain general housekeeping and sanitation standards in compliance with store policy

and state and local health regulations on a regular, ongoing basis.

• Perform all other duties as assigned.

Physical Requirements:

• Perform repetitive hand and arm motions while standing/walking the majority of the

shift.

• Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and

50 pounds on occasion.

• Push or pull up to 75 pounds on occasion.

• Work in and out of inclement weather when necessary.

• Gather up to five shopping carts and push them to designated areas.

• Be able to handle a variety of substances associated with cleaning materials, packaging

materials, fresh fruits, vegetables, house plants/flowers and household cleaners.

• Have sufficient visual acuity to read the HH unit display screen as well as check

identification cards, checks, invoices, and other written documents.

Job Type: Part-time

Pay: $15.90 - $21.60 per hour

Expected hours: 4 – 28 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off
• Tuition reimbursement

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Best Contact Information:

Experience:

• Leadership: 1 year (Preferred)
• Order picking: 1 year (Preferred)

Work Location: In person