Customer Service Representative (CSR) act as a liaison between Citizens Bank of Kentucky and its customers. Primarily responsible for performing all duties of a paying and receiving CSR (teller). Work is varied in nature with changing priorities. This position requires a high degree of initiative, discretion and judgement. Incumbent applies working knowledge of teller operations to work performed. Works under limited supervision. Must comply with various laws, regulations, established policy and procedures integrated with the teller software. Must be professional at all times and maintain the banks image.

Other duties may be assigned.

Accepts and processes checking and savings deposits including night deposits; inspects deposit tickets and deposited items for completeness and correctness; validates customer receipts. Places holds on accounts to identify uncollected funds.

Follows all guidelines and gets required approval.

Provides services including but not limited to Debit Cards, On Line Banking/Mobile Banking, Automatic Transfer System and Credit Cards.

Adheres to the Currency Transaction Reporting requirement as set by the Federal law.

Accepts and processes large quantity of coin and when assigned, balances coin machine.

Cashes checks and savings withdrawals within prescribed limits and follows all policies and procedures.

Processes collection items and credit card cash advances. Sells and prepares official checks.

Accepts and processes all types of loan, credit line, and safe deposit payments.

Prepares daily totals and corresponding tickets for batch transactions (e.g., ATM settlement, cash advances, etc.). Prepares transactions for processing through Smart Branch and maintains work at the branch location with adherence to established procedures and timelines.

Monitors and maintains an adequate supply of currency and coin, balances cash drawer according to established schedule and performance standards. Sells excess coin and currency to vault or buys coin and currency to maintain minimum but adequate draw supply.

Responds to customer inquiries regarding basic account information (e.g., account balance, check clearance, loan payoff, etc.). Accepts telephone transfers and prepares wire instructions for outgoing wires, stop payment and check orders; prints account histories.

Provides customers with product information.

Assists customers with Safe Deposit Box access.

Must comply with all laws, regulations, and established policy and procedures.

This position is responsible for the management of assigned cash drawer.

Ensures the customer experience meets and/or exceeds customers' expectations and meets the minimum guidelines as outlined in the Customer Service training.

Participates in sales program and is responsible for achieving individual referral goals as set by management.

Continuing education with eLearning courses on regulations, procedures and policies.

Is assigned additional duties commiserate with the teller skill set and training.

Travel may be required to assist other locations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); or 1-3 years related experience and/or training; or equivalent combination of education and experience.

Ability to read and interpret documents such as instructions, laws regulations, policy and procedure manuals. Ability to speak effectively with customers or employees of organization.

Ability to add, subtract, multiply, divide.

Ability to solve practical problems and deal with a variety of variables in situations where multiple policy, laws, regulations, procedures and guidelines exist. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

While performing the duties of this job, the employee is regularly required to stand, twist, bend, lift, talk, and hear. The employee frequently is required to use their hands to handle and pick up objects such as paper, currency and coin. The employee is occasionally required to walk and sit. The employee must occasionally lift and/or move up to 50 pounds. Average vision is required by this job.

The noise level in the work environment is usually moderate.

Unpredictable hours, sometimes very long, in order to balance cash drawer because of computer failure, out of balance or unusually heavy customer traffic. Required to stand for long periods when providing services to customers. High degree of pressure to work efficiently, accurately and maintain good customer relations. Exposed to a potentially hazardous condition, i.e., robbery.