Patient Services Representative
Job ID: 6026628295
Status: Part-Time
Regular/Temporary: Regular
Shift:
Facility: Corporate Revenue Cycle
Department: Rev Cyc Patient ArrivalWMD
Location: 12500 Willowbrook Rd, Cumberland, MD
Union Position: No
Salary Range: $ 16.84-25.72 USD
UPMC Corporate Services is looking to hire a part-time Patient Services Representative to support UPMC Western Maryland. This role will work various shifts between 5:30 am and 11:15 pm Monday through Friday as well as rotating weekends and holidays.
A Patient Services Representative is responsible for welcoming patients upon arrival and promoting the usage of new and emerging consumer-friendly technologies. They also educate patients on their copayments and financial obligations, collect payments when applicable, and connect patients to financial advocacy resources when appropriate. Additionally, this role updates patient’s demographics and insurance coverage information, as well as schedules subsequent appointments within the continuum of care, all while promoting an overall culture of service excellence.
If you have strong customer services skills and are looking for a position that ensures that patients and family members have the desired UPMC Experience, apply today!
Responsibilities:
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Guide patient through the use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect the patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain the signature of the patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote the MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients using the Biometrics (fingerprint recognition) program and explain the benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and/or clinical providers
- Schedule follow-up appointments within the practice at checkout
Qualifications:
- Completion of high school diploma or equivalent is required.
- Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
Why Work Here
We know that you have many options when choosing where to build your career. So why choose UPMC? We can think of a few reasons.
Finding the ideal balance to manage the important elements in your life.
Enhancing your career through continued learning opportunities and/or advancement.
Receiving competitive pay for the work that you do – base pay, merit, and premium pay.
Rewarding performance that supports the goals and mission of UPMC.
Providing assistance and security to meet the current and future needs of you and your family.
Finding the ideal balance to manage the important elements in your life.
Enhancing your career through continued learning opportunities and/or advancement.
Receiving competitive pay for the work that you do – base pay, merit, and premium pay.
Rewarding performance that supports the goals and mission of UPMC.
Providing assistance and security to meet the current and future needs of you and your family.
We’re committed to providing benefits that meet your needs and support your well-being in all areas of life.
- Earn over 5 Weeks of Paid Time Off Every Year
- Affordable Medical, Dental & Vision Coverage
- Student loan assistance and tuition reimbursement options
- Earn up to 8% of your eligible pay in retirement contributions from UPMC
- Employer-Paid Life Insurance
We’re committed to providing our employees with benefits that meet their needs and support their well-being in all areas of life.
- Earn over 5 weeks of paid time off every year
- Affordable medical, dental & vision coverage
- Student loan assistance and tuition reimbursement options
- Earn up to 8% of your eligible pay in retirement contributions from UPMC
- Employer-paid life insurance
Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family.
- Two Weeks of Paid Parental Leave
- Family Planning Resources
- Tuition Assistance for Dependents
- Comprehensive Health Care for Dependents
- Emergency Child and Elder Care Options
- Flexible Work Arrangements
Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family.
- Flexibility to choose the shifts and work arrangements work best for your lifestyle
- Two weeks of paid parental leave
- Family planning resources
- Comprehensive health care for dependents
- Emergency child and elder care options
At UPMC, you can find a home among people who share your passions and care about who you are.
- Employee Resource Groups
- Awards for Champions of Dignity & Respect
- Center for Engagement & Inclusion
- Programs for Veteran Engagement
UPMC is a place where you can find a home, no matter your gender, race, sexual orientation, age, or culture, and where you can meet people who share your passions and care about you.
- Employee resource groups
- Awards for champions of dignity & respect
- Center for Engagement & Inclusion
- Programs for Veteran Engagement
Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams.
- Up to $6,000 of Annual Tuition Assistance
- Ongoing Learning via Linkedin Learning
- Accelerated Career Pathways for Growth
- Robust Instructor-led Education and Learning Pathways
Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams.
- Unlimited educational possibilities, including no-cost BSN and MSN programs
- Robust career ladders for every nurse – no matter your specialty, location, or career stage
- Up to $6,000 of annual tuition assistance
- Ongoing learning opportunities
Where do you want to go with your career? Wherever it is, UPMC can take you there.
- 96,000+ Employees
- 40 Hospitals and 800+ Doctors’ Offices and Outpatient Sites
- Dozens of Career Ladders to Climb
- International Locations
- State-of-the-Art Technology
Where do you want to go with your career? Wherever it is, UPMC can take you there.
- 96,000+ employees
- 40 hospitals and 800+ doctors’ offices and outpatient sites
- International locations
- State of-the-art technology