RESPONSIBILITIES

1) Assist the office staff as requested.

2) Comply with any and all HIPPA, State, and MCO regulations.

3) Communicate with consumers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints.

4) Compile, copy, sort and file records of consumers, employee’s, office activities, and other activities.

5) Greet, assist and / or direct visitors, and the general public.

6) Operate office equipment, such as photocopiers, scanners, fax machines, voice mail systems, and computer systems.

7) Maintain office well-ordered and clean.

8) Perform supervisory home visits for clients. If required

9) Travel to Satellite office’s to perform similar duties. If Needed

10) Assist in all areas of the Electronic Voice Verification System.

11) Assist with payment reconcile and report payment denials to management.

12) Ensure that all caregiver/client files are up to date and accurate.

13)Assist office staff with scheduling caregivers for annual trainings.

14) Assist office staff with training all new caregivers at the time of hire.

15)Finding, Participating in, and becoming involved in community events and marketing opportunities.

16) Assist in creating caregiver schedules based off of the authorization received from designated MCO.

17) Promptly fulfill any set goals and tasks by Upper Management.

18) This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

KNOWLEDGE, SKILLS AND ABILITES

The Office Clerk must have proficient knowledge in the following areas:

· Office administration

· An understanding of any and all relevant regulations, policies, and procedures.

The Office Clerk must demonstrate the following personal Skills:

· Team work

· Analytical and problem solving skills

· Decision making skills

· Effective verbal and listening communications skills

· Computer skills including the ability to use EXEL and WORD programs at a highly proficient level

· Stress management skills

· Time management skills

The Office Clerk must demonstrate the following Personal Attributes:

· Be Honest and Trustworthy

· Be respectful

· Possess cultural awareness and sensitivity

· Be flexible

· Demonstrate work ethics

Schedule:

Monday, Tuesday, Wednesday, Friday 9:00AM-3:30PM

Thursday: 10:00AM-3:00PM

Job Type: Part-time

Pay: From $13.00 per hour

Expected hours: 29 per week

Benefits:

• Flexible schedule
• Health insurance

Schedule:

• Day shift
• Monday to Friday
• Morning shift
• Weekends as needed

Application Question(s):

• Have you ever worked for another home heath agency? If so please provide further details.

Experience:

• working with New Mexico Medicaid Portals: 1 year (Preferred)

Work Location: In person