Join our team! Now hiring Part-Time Guest Service Representative - Fairfield Inn & Suites by Marriott - Springfield, MO

We are proudly managed by O’Reilly Hospitality Management, LLC (OHM).

At OHM, WE are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts.
• Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detail-oriented people to join our team!

What we offer:

• 401k & Roth match – full-time and part-time team members are eligible!
• Health, Dental, Vision & Life Insurance Options
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!
• Never wait for a paycheck again! O'Reilly Hospitality Management Team Members can sign up for DailyPay on day one!

Essential Responsibilities:

• Take the initiative to greet guests in a friendly and warm manner.
• Register and assign rooms to guests.
• Issue room keys and instructions to bell person or directly to guests as appropriate, without announcing room numbers.
• Transmit and receive messages using telephone, fax, and switchboard.
• Answer inquiries pertaining to hotel services, registration of guests, and provide information on shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests’ accounts.
• Compute bills, collect payment, and make change for guests.
• May make, confirm, and cancel reservations for guests.
• Post charges such as room, food, liquor, or telephone by hand or machine.
• May make restaurant, transportation, or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• Understand and enforce the hotel company credit policies.
• Account for all cash and make deposits in accordance with company policies.
• Communicate effectively with other front office and hotel departments.
• Report to work for scheduled shift, on time and in uniform in accordance with company policy.
• Know and comply with all company policies and procedures pertaining to this position and its duties.
• Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Perform other duties and responsibilities as required or requested.
• If functioning in a Lead Capacity: (a) take responsibility for assigned team members in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned team members.

Skills & Abilities:

• Strong leadership, management, organizational, and communication skills.
• The ability to spot and resolve problems efficiently.
• Excellent verbal and written communication skills.
• The ability to deliver results.
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
• The ability to multitask and prioritize.
• Experience with relevant brand-specific PMS.
• Computer skills to include Microsoft Word, Microsoft Excel, etc.

Education & Experience:

• High School diploma or GED preferred.
• Hospitality customer service experience preferred, but not required.

Hours:

• Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.

Physical Requirements of the Position:

• Standing for long periods of time.
• Light Work: Exerting up to 40 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• May be required to lift in excess of 40 pounds on occasion.

Work Conditions:

• Inside work environment. Not substantially exposed to adverse conditions.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status, or other protected classifications.

Job Type: Part-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work setting:

• In-person

Ability to Relocate:

• Springfield, MO 65803: Relocate before starting work (Required)

Work Location: In person