**Overview:** We are seeking a skilled Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills. **Responsibilities:** - Greet and welcome guests in a friendly and professional manner - Check guests in and out of the hotel efficiently - Answer phone calls and direct them appropriately - Handle guest inquiries and provide accurate information about the hotel facilities and services - Assist with guest requests and resolve any issues promptly - Process payments and maintain guest accounts - Collaborate with other hotel staff to ensure guest satisfaction **Requirements:** - Previous experience in a front desk or hospitality role is preferred - Proficiency in using phone systems and hotel management software - Strong communication and interpersonal skills - Ability to work well under pressure in a fast-paced environment - Knowledge of night audit procedures is a plus - Bilingual proficiency is advantageous for interacting with diverse guests - Excellent guest relations skills with a focus on delivering exceptional guest services - Familiarity with hospitality management practices and standards - Professional phone etiquette to handle guest inquiries effectively This position offers the opportunity to work in a dynamic hospitality environment, providing valuable experience in guest services and hotel operations. If you meet the requirements and are passionate about delivering top-notch service, we encourage you to apply for this rewarding Front Desk Agent position.
Job Type: Part-time
Pay: From $15.50 per hour
Expected hours: 24 per week
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Work Location: In person