We are a mental health agency that offers Individual and Family therapy services.

Job Summary:
The Receptionist will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. He/she will be responsible for handling incoming calls, scheduling appointments, verifying eligibility, and initiating the pre-intake/registration process of collecting documents with client contact, insurance, and demographic information. Maintaining client confidentiality is essential.

Duties/Responsibilities :

• Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
• Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
• Performs administrative and clerical support tasks to clinical and billing teams
• Performs basic filing and recordkeeping.
• Maintains reception area in a neat and orderly condition.
• Participates in the medical office emergency routine when required. Summons ambulance or EMS

Assists other staff members as needed.

• Performs other duties.

Required Skills /Abilities :

• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite.
• Bilingual Spanish required.
• Ability to multi-task, troubleshoot and problem solve.
• Ability to be flexible and function independently.
• Be able to work as a team is a must.

Education and Experience:

• High school diploma or equivalent required.

Physical Requirements:

• Prolonged periods of sitting at a desk.
• Must be able to lift up-to 15 pounds at times.

Schedule:

• Part time position working 20 – 25 hours per week; evenings required, no weekends.

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person