Part Time Customer Service Representative
- Green Bay Packaging, Inc.
- Charlotte, NC
- About 1 month ago
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Job Description
Position Overview:
Responsible for managing incoming calls and handling customer service inquiries while generating sales leads that develop into new customers. Ability to identify and assess customers’ needs to achieve satisfaction.
Responsibilities: - Respond to customer inquiries through multiple means of communication (telephone, email, chat).
- Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.
- Answer incoming calls in a professional and courteous manner.
- Listen, document and help resolve conflicts with customers
- Receive, process, and track assigned orders according to established department procedures. Consult with various internal departments to ensure order completeness and on-time delivery.
- Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
- Investigate and resolve customer complaints.
- Enter incoming orders into Amtech timely and accurately.
- Follow-up on completed order to ensure satisfied customer.
- Additional duties as needed or directed.
- High school diploma or equivalent
- 1 year customer service experience preferred
- Customer focused with timely decision-making skills.
- Ability to act independently, take initiative and drive tasks and issues to resolution.
- Energized by a fast paced, ever changing environment.
- Responsive, approachable, and receptive to input.
- Desire to collaborate to optimize business products.