U-Haul

Part Time Call Center/Reservation Agent

  • U-Haul
  • Wilmington, NC
  • 10 days ago

Job Description

We are looking for Moonlighters - Are you looking for a 2nd job, extra income or just a part time opportunity, join our TEAM!

Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.

Reservation Manager Agent Responsibilities:

  • Assist with calls from and to customers.
  • Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
  • Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
  • Assist with the Company’s U-Box portable storage product.

Minimum Qualifications:

  • High school diploma or equivalent
  • Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
  • Proficient in customer service, time management and multitasking
  • Available Weekends/ Holidays.
  • Available Part Time 15-25 hours per week.
  • Great Customer Service / Support Experience
  • In person/In Office Not Remote

Pay -

  • $13-$16/hr -DOE

Veterans, Military, Military spouses are encouraged to apply!

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Experience level:

  • 1 year
  • 2 years

Work setting:

  • In-person
  • Office

Experience:

  • Customer service: 1 year (Required)
  • Customer support: 1 year (Required)
  • Call center: 1 year (Required)

Work Location: In person

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