Job Title: Part-Time Associate Banker

Department: Retail Banking

Location: Danbury, CT

Summary: The Associate Banker accurately records customer checks, deposits, and withdrawal transactions and provides outstanding service to the organization's customers. Correctly verifies customer information including names, dates, and account numbers to ensure safety of transactions. Works cohesively in a team environment to achieve personal and branch goals. Displays motivation and enthusiasm within the team.

Key responsibilities include, compliance with all banking regulations and the policies and procedures established by management, building customer relationships, accurately recording daily transactions, identifying products and services that will benefit customers and efficiently accomplishing customer requests.

Key Responsibilities:

Transaction Accuracy

• Processes a wide variety of customer transactions including deposits, withdrawals, payments, and other miscellaneous transactions
• Processes transactions within limits of established policy accurately and efficiently and seeks approvals when required
• Balances cash drawer daily for both the cash and transaction totals

Transaction Processing

• Efficiently and accurately records checks, deposits, withdrawals and other transactions into the computer systems
• Effectively addresses customer questions; successfully managing periods of heavy traffic at the branch

Customer Relationships

• Provides outstanding service that achieves high customer satisfaction and builds strong, long-term customer relationships
• Promptly addresses and resolves customer concerns and inquiries in a positive, confident manner
• Consistently makes time to be friendly, get to know our customers and make every customer feel important

Product Knowledge & Recommendations

• Shows knowledge of the products and services offered by the organization
• Reviews current accounts and customer requests to determine new products and services that will benefit the customer
• Identifies customer needs and refers customers to appropriate branch personnel
• Refers customers to the correct departments and contacts that provide specific products or services

Job Requirements:

Educational and experience requirements include:

• High School Diploma or GED
• Knowledge of banking customer service principles and processes Ability to use mathematics to accurately compute routine transactions
• Strong interpersonal skills including verbal communication and listening skills Strong computer and electronic skills
• Ability to use banking software Strong critical thinking abilities
• Relevant experience performing clerical activities
• Ability to multi-task and prioritize in a busy, fast-growth environment

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee:

Is regularly required to operate a computer and other office equipment such as a copy machine, calculator, phone and computer printer.

Must be able to remain in a standing/stationary position for 80% of the time.

Is required to have close visual acuity to perform an activity such as, viewing a computer terminal and determine the accuracy, neatness and thoroughness of work assigned to self.

Is required to express or exchange ideas by means of the spoken word to convey detailed spoken instructions to other employees accurately.

Must be able to receive detailed information through oral communication. The noise level in the work environment is usually low to moderate.

Position is considered sedentary and may require employee to lift up to 10 pounds.

Job Type: Part-time

Benefits:

• 401(k)
• Employee assistance program

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Retail sales: 1 year (Preferred)

Work Location: In person