$15 per hour
Part time
Monday - Thursday 10:00am - 4:00pm
Friday 10:00am - 2:00pm
Remote
Requirements:
High school education or equivalent experience
Committed to the values of initiative, responsibility, caring relationships, integrity, and innovation
Basic knowledge of computer technology including Word, Excel, and e-mail
Excellent written, oral, and interpersonal communication skills
Able to work afternoons, evenings, and weekends as scheduled
Responsibilities:
- Make outbound sales calls by telephone in a professional, friendly manner
- Recommend our services to customers and guide them through a consultative, direct sales presentation over the telephone.
- Contact private individuals from pre-determined approved lead list, utilizing sales script in order to secure energy supply business in assigned utilities
- Explain product offerings, pricing options, and other services as assigned
- Obtain customer information such as name, address, and payment method, and set up customer accounts into company system.
- Adapt sales script to better target the needs and interests of specific individuals and improve closing ratio.
- Follow up on calls that do not lead to immediate sales by sending prospect further information by phone or e-mail; arrange follow-up call on agreed date; arrange courtesy calls for service satisfaction purposes.
- Record details of all calls on computer system so that information is available for next state of contact.
- Communicate successfully with supervisor and teammates regarding sales progress on hourly basis
- Serve as back up to customer care during times of Code Red or as needed
- Make credit courtesy calls to obtain payment arrangements and/or payments for past due bills
Authority:
Exercise approved company pricing options with customers
Not authorized to bind the company in any contract
Relationships:
- Reports to the Customer Relations Manager
- Internal contacts: managers and team members at all company locations
- External contacts: customers
Expected Results:
- Average 30 outbound calls per hour
- Average one new sale every other hour
- Meet monthly and quarterly sales goals as assigned
- Average a score of 85% or higher on monthly audits
Brand: Shipley Energy
Address: 415 Norway Street York, PA - 17403
Property Description: Shipley Energy Norway St
Property Number: 1