Shipley Energy

Outbound Sales and Support Specialist

  • Shipley Energy
  • York, PA
  • 13 days ago

Job Description

$15 per hour

Part time
Monday - Thursday 10:00am - 4:00pm
Friday 10:00am - 2:00pm

Remote


Requirements:

High school education or equivalent experience

Committed to the values of initiative, responsibility, caring relationships, integrity, and innovation

Basic knowledge of computer technology including Word, Excel, and e-mail

Excellent written, oral, and interpersonal communication skills

Able to work afternoons, evenings, and weekends as scheduled


Responsibilities:

  • Make outbound sales calls by telephone in a professional, friendly manner
  • Recommend our services to customers and guide them through a consultative, direct sales presentation over the telephone.
  • Contact private individuals from pre-determined approved lead list, utilizing sales script in order to secure energy supply business in assigned utilities
  • Explain product offerings, pricing options, and other services as assigned
  • Obtain customer information such as name, address, and payment method, and set up customer accounts into company system.
  • Adapt sales script to better target the needs and interests of specific individuals and improve closing ratio.
  • Follow up on calls that do not lead to immediate sales by sending prospect further information by phone or e-mail; arrange follow-up call on agreed date; arrange courtesy calls for service satisfaction purposes.
  • Record details of all calls on computer system so that information is available for next state of contact.
  • Communicate successfully with supervisor and teammates regarding sales progress on hourly basis
  • Serve as back up to customer care during times of Code Red or as needed
  • Make credit courtesy calls to obtain payment arrangements and/or payments for past due bills


Authority:

Exercise approved company pricing options with customers

Not authorized to bind the company in any contract


Relationships:

  • Reports to the Customer Relations Manager
  • Internal contacts: managers and team members at all company locations
  • External contacts: customers


Expected Results:

  • Average 30 outbound calls per hour
  • Average one new sale every other hour
  • Meet monthly and quarterly sales goals as assigned
  • Average a score of 85% or higher on monthly audits


Brand: Shipley Energy
Address: 415 Norway Street York, PA - 17403
Property Description: Shipley Energy Norway St
Property Number: 1

Jobs of Interest