About Us:

Welcome Home Atlanta is a small, dynamic real estate team that serves and supports clients in 11 counties throughout the metro Atlanta area. Our mission is to provide exceptional client experiences by going above and beyond in every step of the home-buying journey. As we grow, we’re looking for a highly organized and empathetic Operations Specialist who is ready to grow with us, transitioning from part-time to full-time and advancing into higher roles as the company expands.

This is an exciting opportunity for someone who thrives in a support role, values excellent client service, and has long-term ambitions in operations and leadership within a growing company.

Position Overview:

The Operations Specialist is the first point of contact for our clients, ensuring they have a seamless, enjoyable experience throughout the home-buying process. You’ll manage client onboarding, coordinate communications, and work closely with our agents and production partners to deliver outstanding service from the discovery call to post-closing follow-up. As our company grows, so will your responsibilities, with the potential to grow into our Director of Operations.

Key Responsibilities:

The Operations Specialist will be responsible for supporting the day-to-day operations of our business, ensuring efficient processes and systems across departments. The role will focus on improving internal workflows, managing projects, and ensuring seamless communication between teams. This position plays a key role in optimizing business performance, driving operational efficiency, and delivering exceptional client service.

Key Responsibilities:

• Process Optimization: Identify inefficiencies in workflows, recommend improvements, and implement solutions to optimize operational efficiency.
• Project Management: Coordinate and manage ongoing projects, ensuring that timelines are met, stakeholders are updated, and quality standards are maintained.
• Data Management: Maintain accurate records, ensure data consistency across platforms, and support data-driven decision-making by providing key insights and reports.
• Client Onboarding Support: Execute and oversee the client onboarding and client administration processes, including managing documentation, scheduling, and coordinating with relevant team members.
• Administrative Support: Provide support in areas such as scheduling meetings, managing office supplies, and coordinating events or client-facing activities.
• Technology and Tools: Manage and support the integration and use of software systems such as CRM, project management tools, and communication platforms to streamline operations.
• Cross-Department Collaboration: Work closely with marketing, client care, and sales teams to ensure alignment of operational efforts with business goals.
• Customer Service Support: Provide back-end support to customer-facing teams, assisting in resolving client issues and maintaining high levels of service.

Key Qualifications:

• Customer Service Experience: 1+ years in a customer-facing role (real estate, hospitality, or client services preferred).
• Organizational Skills: Ability to juggle multiple tasks, prioritize deadlines, and manage client workflows.
• Strong Communication Skills: Excellent written and verbal communication, with an emphasis on empathy and clarity.
• Problem-Solving Abilities: Ability to think on your feet and find solutions when faced with challenges.
• Tech Savvy: Comfortable using CRM systems (e.g., Brivity), project management tools (ClickUp), and email platforms (FloDesk). Training will be provided.
• Growth Mindset: You’re ready to learn, take on new challenges, and grow with the company over the long term.

Preferred Traits:

• A high S and C personality in DISC, valuing support, consistency, and attention to detail.
• An ISFJ or INFJ Myers-Briggs type, with a focus on service, process, and empathy.
• A Type 2 or Type 6 Enneagram personality, showing strong dedication to helping others and building trust.

Compensation:

• Part-Time Start: $15.50/hour for 20 hours per week.
• Transition to Full-Time: The position will move to 40 hours per week as the company’s revenue grows to meet the needs and demand.
• Base Salary: Upon transitioning to full-time, the total compensation salary will be $60,000/year, divided between base salary and bonuses tied to performance and company growth.
• Bonuses: As the company scales, this role will include bonuses tied to both individual and company performance.

Why Join Us?

• Long-Term Growth: You will play a critical role in the company’s growth and have a clear path toward leadership, with the potential to grow into the Director of Operations role.
• Collaborative Environment: You’ll work directly with our leadership and agents to help shape the future of Welcome Home Atlanta.
• Client-Centered Approach: We pride ourselves on creating a personalized and memorable experience for every client.
• Performance Review & Compensation Increase Every 90 Days for 1st year: Your performance will be reviewed on a quarterly cycle, and as milestones and initiatives are achieved, employees will receive salary increases.

Job Type: Part-time

Pay: $15.07 - $16.50 per hour

Expected hours: 20 per week

Schedule:

• Monday to Friday

Application Question(s):

• Describe an experience where you needed to manage multiple clients or tasks simultaneously?

Experience:

• Customer service: 5 years (Required)

Ability to Commute:

• Atlanta, GA 30342 (Required)

Work Location: Hybrid remote in Atlanta, GA 30342