Job Description
- Competitive Pay
- Paid Time Off
- Employee Rate Discounts for Hotel Stays
- Team Work Environment
- Opportunities for Growth
- Greet, assist and register guests upon arrival into the computer system, verifying reservation information
- Respond to guest needs, special requests and complaints. Communicate all guests needs to next shift
- Verify that all charges (room rates, discounts, etc.) are assigned to the appropriate departments/guest accounts
- Prints up and files reservations for the next business day
- Prepare daily reports as required by management
- Check figures, postings and documents for accuracy
- Prepare End of Day procedure
- Balance the day’s charges, making any corrections as necessary
- Input into the PC revenue, expenses and allowances to generate daily reports
- Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations
- Perform other duties and responsibilities asked by the General Manager and the Assistant General Manager based upon hotel needs
Other:
Regular attendance is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the nature of the hospitality industry, employees may be required to work varying schedules and holidays to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Education Requirements:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
Work Environment/Physical Requirements:
Inside with protection from weather but not necessarily changes in temperature. Physical activities include standing for long periods of time. Walking, talking, seeing, hearing, reaching, bending, grasping and holding. Considerable repetitive motion of hands, fingers and wrists as pertains to the operation of a computer keyboard. Requires working all night time hours. Ability to lift up to 25 pounds.
About Us: American Hospitality Management, Inc. (AHM) is a nationwide, award-winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able.