Mission 03 RX Tech - Pharmacy Care Representative - Part-Time

  • HEB
  • Mission, TX 78572
  • 11 days ago


Job Description


Joe V’s Smart Shop is a Division of H-E-B, the largest independent food retailer in Texas.

Joe V’s operates 9 stores throughout the Greater Houston area, and our annual sales generate over 320 million dollars.

Joe V’s, the small store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages.

Joe V’s proudly stands by our mission to deliver the lowest grocery prices in the world for the smartest shoppers, so they can enjoy life’s pleasures.

Responsibilities: H-E-B operates over 280 pharmacies throughout Texas, employing over 800 Pharmacists while maintaining a 6:1 Technician support ratio.

Joining the H-E-B Pharmacy team is an opportunity to make a difference, help people live healthier lives, and provide a level of service that extends beyond filling prescriptions.

As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service.

'Partner-owned' means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:

HEART FOR PEOPLE... strong team-orientation?

willing to pitch in at any moment for any reason?

HEAD FOR BUSINESS... understanding of how your customer service attitude affects our Pharmacy - s reputation?

PASSION FOR RESULTS... drive to self-motivate, and work with little direct supervision?

We are looking for:

experience in retail (preferred)

strong communication skills

What is the work?

Customer Service / Patient Care:

Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care

- Promotes / fosters - Greet, Ask, and Thank - and H-E-B telephone strategies; directs calls to appropriate Partner

Receives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO

Generates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call area

Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)

Directs customers to counseling window for Pharmacist consultation

Obtains /returns tills from bookkeeping; processes customer transactions at register

Maintains manual signature capture receipts; scans into RXEVO in a timely fashion

Properly processes / clears prepaid prescriptions

Ensures all prescription deliveries are finalized; prints RX delivery ledger daily

Completes contact patient queue

Files / maintains prescription hard copies

Assists Technicians and Pharmacists to ensure complete, efficient production for the shift

Participates in / assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events

Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps

May participate in other professional services activities

Inventory Management:

- Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H-E-B warehouse or vendor if inventory is short

Stages OTC inventory; breaks out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies)

Complies with Return to Stock SOP to locate prescriptions via inventory management queue

Ensures caps, vials, bags, etc., are correctly stocked

Records fridge and freezer temperature logs

Compliance / Sanitation:

Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI)

- Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions

Complies with SOP to process PSE transactions; follows manual process only if electronic system unavailable

Complies with Central Fill check-in procedures

Ensures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines

Removes trash from department; complies with trash compactor processes

What is your background?

Minimum age 18 (mandatory)

High school diploma or equivalent

Experience in retail; experience in pharmacy a plus

Experience working in a fast-paced environment

- Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation)

Do you have what it takes to be a fit as an H-E-B Pharmacy Care Rep?

- Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs

Strong communication and customer service skills

Mathematical skills (including calculating measurements)

- PC skills, including MS Office and H-E-B software and programs required by the job

Cash-handling skills

Ability to maintain composure in high-stress situations

Ability to demonstrate strong telephone etiquette

Ability to manage multiple priorities and shift focus between tasks

Ability to work in a team environment

Ability to work with little direct supervision

Willingness to cross-train

Can you...

Function in a fast-paced, retail, office environment

Work rotating shifts, including nights and weekends

Stand for extended periods (up to 12 hours)

Regularly lift 30 lbs or more

Fulfill vision requirements for the job, specifically close vision and color vision

- Maintain H-E-B Rx screener status, including required recertification


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