THE JOB

As a Linen Attendant, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

THE DAY-TO-DAY

• Receive daily linen deliveries and deliver daily inventories to all areas requiring linens, such as, but not limited to: Housekeeping, Public Area, Pool Operations, Spa and Salon Operations, Food & Beverage, and Casino request
• Transport all tower trash and waste to the main trash dock
• Responsible for completing daily all assignments and updating task sheets and reports daily: Trash/Linen, Receiving, Food, Beverage, Spa/Salon, Pool, Tower Deliver, Restock station, etc.
• Responsible for re-stock station tasks including but not limited to, inventory, stocking, logistics, and dispersion
• Responsible for staging and organizing restocking line according to the restock flow including retrieving, staging, and delivering Supplies, Reserves, and hampers.
• Responsible for replenishment of all totes and log the progress and completion
• Responsible for keeping area clean and organized
• Responsible for completing the Restock station log accurately and submit to the housekeeping manager
• Ability to communicate operational and inventory/data needs verbally and written format
• Responsible to meet S.H.O.W. Service Basics, assisting internal and external guests
• Perform work that use of equipment around the Linen Dock (i.e. tuggers, lifts, pallet jacks) etc.
• Follow the guidelines for rejecting linen and terry consistent with the department program
• Use supplies responsibly, not wasting products by participating in sustainability and recycling programs
• Provide excellent service consistent with the property's core service standards and brand attributes
• Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task

WHAT WILL MAKE YOU STANDOUT

• 6+ Months of Prior guest service experience
• Warehouse/stocking or similar experience
• Experience using 2-way radios
• Experience in a similar resort setting
• experience operating an electric walking and ride on pallet jacks

THE IDEAL CANDIDATE

• Ability to push, pull and lift items in excess of multiple times per day
• Able to effectively communicate in English, in both written and verbal forms
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Maintain a professional, neat and well-groomed appearance adhering to company standards