Job Summary:

THE JOB

The Concerts Technology team is looking for highly motivated, passionate, and enthusiastic individuals who are interested in providing on-site IT support at Huntington Bank Pavilion at Northerly Island. As a Venue IT Support Representative, you can expect to gain real-world experience and an intimate understanding of IT service delivery concepts as you learn valuable operational and procedural skills and develop your troubleshooting abilities in an exciting/dynamic industry.

WHAT THIS ROLE WILL DO

Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.

Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.

Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology

Be the onsite contact and provide guided access for visiting IT service or support providers

Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on "day of show."

Provide proactive "day of show" IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.

Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals.

Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies.

Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.

Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.

WHAT THIS PERSON WILL BRING

Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred

Strong communication skills (oral and written) paired with a professional communication style

Self-motivated, capable of independent reasoning and troubleshooting

Highly organized and strong attention to detail

Must be a reliable and dependable team player with ability to work independently and under little supervision

Must be able to adapt to a constantly changing and at times stressful work environment

Must possess a valid driver's license, access to a reliable vehicle, and a clean driving record

This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role.

(Note: Shifts may change to meet business needs).