SUMMARY: Increasing our interactions with key contacts global financial institutions, via phone, web, email, LinkedIn, and other social selling tools.

DUTIES AND RESPONSIBILITIES:

• Understands the definition and place in the sales chain of the Sales Rep, Current Distributor, Potential Distributor and User. Can accurately answer questions and pricing to each segment.

· Sources new sales opportunities through inbound leads follow up and outbound cold calls and emails.

· Researches accounts, identifies key players and generates interest.

· Provides ordering and purchasing information to customers including but not limited to quoting, and histories as requested.

· Generates new business and ensures growth of existing accounts.

· Gains and retains extensive product selection application knowledge as well as detailed comprehension of customer's requirements.

• Provides timely resolution of customer complaints, concerns, and inquiries.

• Builds effective relationships and trust with customers and potential customers

by listening to their needs and educating them about the products and

services that are most appropriate to their situation.

• Responds effectively to customers’ requests.

· Process Customer RGA’s for everything except mfg defects.

• Maintains knowledge of changes to customers and/or Airmaster product lines.

• Supports marketing campaigns and product launches.

• Accurately updates and inputs customer / order information as received and completed.

• Cross-sells additional products by making quality referrals and recognizing

opportunities as they arise.

• Prepares reports and correspondence as needed.

· Manages creation and presentation of quotations for opportunities as they are identified.

· Handles inbound calls and provides callers with product and service information.

• Active contributor and participant in a positive workplace and maintaining the culture personally
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• One to two years related experience or equivalent.

• Excellent customer service skills.

• Excellent verbal and written communication skills.

• Proficient on Microsoft Products and related software.

• Commitment to excellence and high standards.

• Strong organizational skills; able to manage priorities and workflow.

• Ability to work independently and as a member of various teams and

committees.

• Ability to understand and follow written and verbal instructions

• Professional appearance and demeanor

• Ability to perform diversified clerical functions and basic accounting procedures.

• Ability to effectively communicate with people at all levels and from various

backgrounds.

• Must be able to speak, read, write, and understand the primary language(s) used

in the workplace.

• Bilingual skills a plus.

• Versatility, flexibility, and a willingness to work within constantly changing

priorities with enthusiasm.

COMPETENCIES:

• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally/Frequently/Continually required to walk
• Occasionally/Frequently/Continually required to sit
• Occasionally/Frequently/Continually required to utilize hand and finger dexterity
• Occasionally/Frequently/Continually required to talk or hear
• Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Sales Lead Generators & Telemarketers: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person