JOB OVERVIEW:
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

DUTIES & RESPONSIBILITIES:

• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Comply with quality assurance expectations and standards.
• Register guests, issue room keys, provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control, and release guest safe-deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
• Identify and explain room features to guests, supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Perform other reasonable job duties as requested by Supervisors.

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Ideal Candidate Skill Set

• Attention to Detail
• Safety Orientated
• Teamwork Driven
• Computer literate
• Effective Communicator
• Punctual
• Self-Motivated
• Adaptable to Change
• Organized

This job requires the ability to perform the following:

• Frequently standing up behind the desk and front office areas
• Move, lift, carry, push, pull and place object weighing less than or equal to 10 pounds without assistance
• Handling objects, products and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem solving, reasoning, motivating and training abilities are often used.
• May be required to work nights, weekends, and/or holidays.

Grow your career with Atlantic Hospitality! - A family of hotels.

Whether you're looking to start a new career or looking for a company to grow with at Atlantic Hospitality we are looking to provide 5-star guest service across our multiple hotel flags and need team members that are passionate about making a difference in someone's day and providing service with a smile!

If you're still wondering why you should join our team, here's a quick list of reasons:

• On-the-job training - Prior Front Desk Management experience is required - preferably with the same brand flag.
• Access to our comprehensive benefits package.
• Competitive rates and schedules, Overtime available!
• With 6 hotels under one company, there is more opportunity to advance!
• Paid time off for full AND part-time employees!

Benefits:

• Optional Disability insurance
• Employee discount at hotels across the country
• Health insurance after 60 days
• Dental & Vision insurance.
• Health savings account with company match
• Company Paid Life insurance.
• Dependent Life Insurance
• All positions earn Paid Time Off - Full-time employees get 2 weeks of vacation in their first year and more to come!
• Time and Half for working holidays.
• Flexible full or part-time schedules