Guest Service Agent

Duties:
- Greet and welcome guests in a friendly and professional manner
- Provide exceptional customer service to ensure guest satisfaction
- Answer phone calls and respond to guest inquiries
- Assist guests with check-in and check-out processes
- Handle guest complaints or concerns and escalate as necessary
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area

Qualifications:
- Previous experience in a customer service role preferred
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information

We offer competitive pay and benefits package, including medical insurance, paid time off, and opportunities for career growth. If you are a friendly, customer-focused individual with a passion for providing exceptional service, we would love to hear from you.

To apply, please submit your resume and cover letter detailing your relevant experience.

Job Type: Part-time

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Jackson, MS 39216 (Preferred)

Work Location: In person