Job Title: Front Desk Receptionist (Saturdays & other shifts if needed)

Reports to: Front Desk Supervisor

Education and/or Experience: High School Diploma /Customer Service Experience / Computer and Phone Skills

Job Knowledge, and Expectations:

· Must demonstrate appropriate analytical skills, attention to detail, and organizational skills.

· Knowledge of the reservation system (ForeTees).

· Full knowledge of POS System (Jonas).

. Knowledge of Word, Excel, Canva and Outlook.

· Knowledge of food menu items.

· Ability to engage with membership questions regarding all club related activities.

· Outgoing, personable, and warmhearted towards members and their guests.

. Grooming and professional presentation a must.

· Hours of operation for the Front Desk are 9am to 8:30pm on Saturdays (Earlier or later depending on club events) and other shifts if needed.

Job Tasks/Duties:

· Actively welcomes members upon arrival at the club and wishing well upon departure.

· Maintains an outgoing and upbeat attitude as the first line of member interaction whilst on property.

· Maintains contact with members and helps to assure maximum member satisfaction.

· Interacts with members answering questions, solving problems, and cleanliness.

· Answer’s phone calls and responds to voicemails by the end of the same business day.

· Assists members in making lunch/dinner or club event reservations.

· Responds to member’s emails once received in a timely fashion.

· Knows how to input take-out orders when called in by members through the POS system.

· Inputs chits from other departments when applicable.

· Prints daily menus as needed for A la Carte services.

· Notifies management when taking lunch or dinner breaks and finds/secures support during this time so there is never a gap in phone answering/greeting membership.

· Any other duties or tasks assigned by supervisor.

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THIS IS NOT A SUMMER POSITION.

Job Type: Part-time

Pay: $17.00 - $22.00 per hour

Schedule:

• 10 hour shift
• 12 hour shift
• Day shift
• Evening shift
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person