Job Description
JOB SUMMARY
Provide front-line customer service to all members, patients and guests. Greet customers, answer questions, give tours, provide directions, answer phones, conduct point of sale operations, and generally meet all front level membership and customer needs.
Job Specific:
- Greet every member and customer that approaches the desk. (EF)
- Work quickly and efficiently to meet the needs of the member at the desk. (EF)
- Maintain awareness of the lobby area at all times – intervene as necessary with members or guests who don’t check in at the desk. (EF)
- Control facility access, requiring member and guest identification and check in procedures. (EF)
- Answer phones with a smile, direct calls to the appropriate location and take messages appropriately. (EF)
- Schedule fitness orientations, assessments, personal training, massage and other appointments as needed. (EF)
- Conduct point of sale transactions for pro shop, deli, massage, personal training purchases. (EF)
- Conduct tours for prospects, sign up prospects for memberships and follow up with members via the various retention program activities. (EF)
- Receive emergency calls from within the facility and initiate the proper “code” procedures per policy. (EF)
- Assist with facility opening and closing procedures. (EF)
- Cross train to be able to assist in Kids in Motion and the Deli, as per supervisor request and need. (EF)
- Assist members with membership changes, including freezes, charge to account, etc. (EF)
- Log lost and found items that are brought to the front desk. (EF)
- Assist members with locker room needs as requested (unlock lockers, etc.) (EF)
- Utilize the membership management software in a variety of capacities to ensure proper data collection and entry. (EF)
- Maintain active knowledge of HealthPlex services and programs so as to be able to accurately answer questions. (EF)
EDUCATIONAL REQUIREMENTS
Required: High School diploma or equivalent.
Preferred: Some college course credit or associate degree.
EXPERIENCE
Required: Some customer service, cash handling, public relations experience.
Preferred: 1+ year of customer service and public relations experience.
Special Skills and Abilities:
Required: Able to communicate effectively with a variety of people. Able to speak clearly on the telephone and in person. Able to multitask. Able to deal with difficult customers and maintain composure. Able to be productive during slow periods.
Preferred: Able to sell and promote products and services to customers and prospects.
Required: AHA HeartSaver First Aid/CPR/AED (Adult and Infant) within 90 days of hire. Red Cross Basic Water Safety training within 6 months of hire.
COMPANY PROFILE
Citizens Medical Center is a not-for-profit, community hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 317-bed acute care hospital with over 1,200 employees. Voted “Best of the Best” hospital in Victoria for 13 consecutive years, Citizens Medical Center is a level III Trauma Center, with a newly renovated 24/7 Emergency Department that includes an onsite medical helicopter. Citizens has a comprehensive Community Cancer Program that includes two linear accelerators and HDR brachytherapy. Citizens is recognized for its outstanding cardiology program which includes a nationally accredited Chest Pain Center and is a Primary Stroke Center. Citizens also includes a comprehensive, accredited Bariatric Surgery program, Birth Center with labor and delivery, an imaging and surgery center, sleep study center, state-of-the-art rehabilitation and fitness center, urology center and daVinci robotics minimally invasive surgery options, a home health agency, and has a long history of providing continuing education for healthcare providers and the community.
Citizens Medical Center is looking for employees who actively demonstrate service excellence by exemplifying our iCare values. If you are someone who displays respect and enthusiasm for patients, visitors, and coworkers while consistently upholding the hospital’s commitment to providing outstanding outcomes, service excellence, and fiscal responsibility, then you could be a good fit for the CMC team!
BENEFIT OFFERINGS
Health
- Medical, Dental, Vision
- STD, LTD Disability
- Supplemental Life, AD&D
- Flexible Spending (FSA)
- Employer paid life insurance and short term disability
Retirement/Investment
- Defined Benefit Pension Plan
- 457(b) Deferred Compensation
Well-Being Benefits
- Paid Time Off
- Sick leave, Bereavement leave, Jury Duty/Witness Service
- Tuition Reimbursement
- Hospital-paid & administered annual immunizations
- HealthPlex (gym) membership discount
- YMCA partnership discount for childcare
- Employee Assistance Programs