ARAMARK Healthcare Support Services Job Description Job Title: HOST- HOSTESS Job Code: Reports To: PATIENT SERVICES MANAGERS OSHA Category: 1 Department: FOOD SERVICE FLSA Status: HOURLY SUMMARY Host/hostesses are responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders. Responsible for the delivery and collection of trays to and from patients. Ensures that nutrition care diet orders are provided to the patient by offering appropriate menu selections. Acts as a liaison between the patient, the Food and Nutrition Services Department, and Nursing Services. Communicates all patient food needs to the appropriate area of the Food and Nutrition Services Department. Assists the clinical staff in ensuring all patient basic nutrition care needs are met. ESSENTIAL DUTIES AND RESPONSIBILITIES Delivers patient trays during meal service. Delivers nourishments and/or snacks to patients as ordered by physician/dietitian in a timely manner (10:00 am, 2:00 pm, and 8:00 pm). Visits patients to introduce the services of the Food and Nutrition Services Department. May obtain food preferences/dislikes from patient and/or family members. Maintains and adheres to all sanitation standards by following assigned cleaning schedules. Completes other sanitation tasks as assigned by the Supervisor/Relief Supervisor. Inventories and re-stocks pantries, refrigerator, and freezers on assigned unit(s). Maintains temperature logs for unit refrigerators and freezers. Uses good customer service skills by greeting all customers, visitors, and other staff in a friendly and courteous manner. Ensures prompt response to requests for service and follows up if delays or product availability problems are identified. Maintains friendly, efficient, positive customer service attitude toward customers, clients and co-workers. Is responsive to customer needs. Exhibits professional behavior at all times in all areas of the workplace by reporting to work neatly groomed and in proper uniform. Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by strictly adhering to safety and sanitation standards. Last Revised 10/2022 2 Maintains compliance with ARAMARK’s standards of operation. Adheres to ARAMARK’s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance, with all local, stated and federal regulations and codes. Maintains compliance with all requirements of federal, state and local regulations and guidelines including the Civil Rights Act of 1964, as amended, the Age Discrimination in Employment Act of 1967, as amended, and the Americans with Disabilities Act, as amended. OTHER DUTIES Delivers early and late patient trays as needed in a timely manner (< 30 minutes). Ensures timeliness of meal delivery. Reviews therapeutic diets using established patterns as a guide. As assigned, mentors/trains new host/hostesses effectively. Contributes to the Customer Service/Customer Satisfaction Imitative by identifying customers service issues that need corrections or adjustments and either corrects the issue or reports these issues to the supervisor/manager staff. Performs all other related duties. This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Must be able to fluently speak, read, and write English. Bilingual abilities preferred, but not required. WORK ENVIRONMENT The work environment characteristics described in the following tables are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours may be long and irregular. Evenings and/or weekend duty will be required. Setting is well-lit and well-ventilated. Low to moderate risk of exposure to bloodborne pathogens. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Last Revised 10/2022 3 MANAGER: Complete the following tables to meet requirements needed to fulfill the essential duties and requirements of the position. USE OF EQUIPMENT: Fill in equipment typically used to perform the job, i.e. personal computer, telephone, oven, grill, cash register, copier, hand truck, etc. Pagers Refrigerators IPad/Computer Telephone Microwave Food carts Coffee pots Tray return Tea pots LIFTING REQUIREMENTS: Place an ‘X’ next to the statement that best describes the usual lifting activity. SEDENTARY Lifting up to 10 pounds maximum and occasionally lifting and or carrying small items (files, manuals, binders) LIGHT Lifting 20 pounds maximum with frequent lifting and/or carrying objects up to 10 pounds X MEDIUM Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds HEAVY Lifting 100 pounds maximum with frequent lifting and/or carrying objects up to 50 pounds VERY HEAVY Lifting objects in excess of 100 pounds with frequent lifting and/or carrying objects weighing 50 pounds or more. PHYSICAL DEMANDS: Place an “X” in the column that best describes the physical activities which are required for the position. NOT REQUIRED OCCASIONAL FREQUENT CONSTANT BENDING X KEYING X HEARING X REACHING X SEEING X SPEAKING X STANDING X WALKING X LIFTING X CARRYING X CLIMBING X KNEELING X TASTING X SMELLING X PUSHING X PULLING X OVERHEAD REACHING X DEFINITIONS: Not Required May be a routine part of the job, but the essential functions can be performed without this activity. Occasional Activity is needed to perform the essential functions of the job at random intervals. Frequent Activity is usual and customary part of the essential functions of the job. Constant Activity is continually occurring and required to perform the essential functions of the job

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Weekends as needed

People with a criminal record are encouraged to apply

Application Question(s):

• Must pass a nicotine exam!

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Round Rock, TX 78665 (Required)

Work Location: In person