Job Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Responsibilities include but are not limited to the following:
Provide general overall facility management services including continuous monitoring of office/facility.
Provide superior customer service to meet on-site client’s expectations.
Coordinate special events in support of client or JLL.
Serve as onsite AmbassadorEnsure Ambassador services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations.
Strive to continually improve experience service performance.
Manage in resolving problems associated with building services.
Help be the liaison for the landlord and provide direction/information to vendors, facilities staff, and service providers to ensure excellent coordination/execution of work within client environment with minimal disruption.
Receptionist supportAnswer and direct phone calls in a polite and friendly manner.
Welcome visitors in a warm and friendly manner and answer any questions visitors may have.
Process temp and perm badges when required.
Manage and maintain facility including ordering and delivering office supplies, mail pickup and delivery, pantry/break room area.
Provide support in completing site audits.
Assist Occupancy Planner with duties as required.
Support lunch deliveries and catering as required.
Provide facility-specific assistance to the team as needed such as running errands and light cleaning of the facility.
Ability to work outside of normal (8am-5pm) business hours when needed.
Complete ad-hoc duties and tasks as requested.
Qualifications
High School degree required; Bachelor’s degree preferred.
3-5 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.
Exceptional customer service skills and professionalism with a passion for hospitality.
Ability to manage multiple priorities and deliver results in a fast-paced environment.
Ability to always maintain professionalism under stressful situations
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.
Ability to work independently – strong prioritization and time management skills.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Responsibilities include but are not limited to the following:
Provide general overall facility management services including continuous monitoring of office/facility.
Provide superior customer service to meet on-site client’s expectations.
Coordinate special events in support of client or JLL.
Serve as onsite AmbassadorEnsure Ambassador services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations.
Strive to continually improve experience service performance.
Manage in resolving problems associated with building services.
Help be the liaison for the landlord and provide direction/information to vendors, facilities staff, and service providers to ensure excellent coordination/execution of work within client environment with minimal disruption.
Receptionist supportAnswer and direct phone calls in a polite and friendly manner.
Welcome visitors in a warm and friendly manner and answer any questions visitors may have.
Process temp and perm badges when required.
Manage and maintain facility including ordering and delivering office supplies, mail pickup and delivery, pantry/break room area.
Provide support in completing site audits.
Assist Occupancy Planner with duties as required.
Support lunch deliveries and catering as required.
Provide facility-specific assistance to the team as needed such as running errands and light cleaning of the facility.
Ability to work outside of normal (8am-5pm) business hours when needed.
Complete ad-hoc duties and tasks as requested.
Qualifications
High School degree required; Bachelor’s degree preferred.
3-5 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.
Exceptional customer service skills and professionalism with a passion for hospitality.
Ability to manage multiple priorities and deliver results in a fast-paced environment.
Ability to always maintain professionalism under stressful situations
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.
Ability to work independently – strong prioritization and time management skills.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.