Box Office Associate- February 2023

EDMONDS PUBLIC FACILITIES DISTRICT/

EDMONDS CENTER FOR THE ARTS

ANNOUNCES THE FOLLOWING EMPLOYMENT OPPORTUNITY:

POSITION: BOX OFFICE ASSOCIATE

CLOSES: Open Until filled

EMPLOYMENT STATUS: Part-Time, variable schedule and hours.

COMPENSATION: Hourly Rate: $16-$19 per hour, dependent on experience

BENEFITS: This position is eligible for the following: 12 paid holidays per year, Accrued Sick Leave in

accordance with Washington State guidelines.

REPORTS TO: Box Office Supervisors, Director of Patron Experience

JOB SUMMARY:

ECA’s Box Office Associate is primarily responsible for providing our patrons with the highest degree of customer

service and providing timely and complete information about ECA’s facility and events. A Box Office Associate provides

prompt responses to ticket sales inquiries and effectively markets ECA as an attractive entertainment option. Some sales

background is helpful in order to assist our patrons with ticket purchases using our web-based ticketing system. This is an

ideal position for those who want or need flexibility in their schedules and also want to make a difference in their

communities.

A Box Office Associate at ECA is committed to justice, equity, diversity, and inclusion, and strives to continuously reflect

these values within both internal and external relationships. A Box Office Associate values a diverse team, is welcoming

of different perspectives and approaches, and makes sure that their colleagues and partners feel valued and empowered.

ESSENTIAL JOB FUNCTIONS:

• Attend to and process ticket sales during regular business hours and during performances via phone, in person, by

mail and by email using AudienceView Professional web-based ticketing system.

• Increase patron satisfaction and build loyalty by consistently providing personalized assistance by phone, email,

and in person for questions, problems, or concerns.

• Increase earned income through cross-sale and up-sale opportunities.

• Prepare basic daily reports and balance credit cards, cash, checks and ticket reports.

• Exercise discretion when handling confidential personal and financial information.

• Contribute to the environment of the box office in a manner that is conducive to customer service, sales

promotion, and quality of work life.

• Perform general office duties as required.

• Assist staff with special projects and events.
  

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent phone and verbal communication skills with the ability to foster outstanding customer service.

• Excellent interpersonal skills and a friendly demeanor.

• Ability to work well under pressure while maintaining a high level of poise and professionalism in all

circumstances.

• Attention to detail.

• Excellent computer skills, particularly in ticketing software and MS Office products.

• Flexible schedule and reliable transportation. (Evening and weekend hours frequently required)

• Ability to work independently as well as in a collaborative environment.
  

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent required.

• Working Knowledge of Phone Handling, Cashiering, Customer Service

• Minimum one-year retail, box office, or other relevant experience. (*Specialized training will be provided to the

successful candidate)

• Knowledge of and interest in the performing arts.
  

WORKING CONDITIONS:

Position will require some daytime, evening, and weekend hours. Hours will vary each week dependent upon

performance schedule.

• Prolonged periods of remaining in a stationary position in an office setting and constantly operating a computer.
• Ability to observe details at close range during computer use and document review.
• Repetitive use of hands and wrists on computers and telephones.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate

information in these situations.

• Occasionally must be able to lift up to 40 lbs. at a time.
  

APPLICATION REQUIREMENTS:

Please send cover letter describing qualifications, resume, three references, completed EPFD/ECA Application

Form and Voluntary EEO Survey (available for download at https://www.edmondscenterforthearts.org/who-we-

are/employment) to [email protected] OR Box Office Associate Search, Edmonds Center for the Arts,

410 4th Ave N, Edmonds, WA 98020. No phone calls please.

Edmonds Center for the Arts is an Equal Opportunity Employer and is committed to advancing equity through our work and to becoming a more

inclusive organization. People of color and others with underrepresented identities are strongly encouraged to apply.

NOTE: Pursuant to the Immigration Reform and Control Act, all new employees must present acceptable documents verifying identity,

and authorization to be employed in the United States.

Additionally, all applicants must possess a valid Driver’s License.

NOTE: An EPFD/ECA Application Form is required for all EPFD/ECA job openings. It is important that you review the application carefully. A

candidate may be disqualified due to an incomplete application form. Any individual requiring ADA accommodation during any part of the

selection process should advise EPFD/ECA of the need.