The enrollment counselor is pivotal in assisting prospective students in applying and providing comprehensive guidance regarding program inquiries. Additionally, they assist enrolled students awaiting assignment to a Mentor, addressing any queries or concerns they may have.

Important: This is a paid remote student-employee. Incumbents must live in Utah or Idaho, be authorized to work in the US without sponsorship and be attending a Church Education System school (BYU-Pathway Worldwide, Ensign College, BYU, BYU-Idaho, BYU-Hawaii) during their time as a student employee with BYU-Pathway Worldwide. Students work a consistent 20-hour-a-week schedule between Monday–Friday.

Join our team and make a meaningful impact on the journey of our students as they pursue their educational goals.

• Guide prospective students through the application process, ensuring clarity and accuracy at every stage.
• Respond promptly and effectively to inquiries from prospective and enrolled students regarding program details, admissions requirements, and related matters.
• Provide personalized support to enrolled students awaiting Mentor assignments, offering assistance and reassurance throughout the interim period.
• Provide detailed documentation of interactions with students.
• Utilize the Knowledge Base when providing information, ensuring accuracy and clarity.
• Demonstrate strong written, verbal, and visual communication skills to convey information clearly and professionally.
• Specialize in delivering timely and valuable assistance to students, ensuring their needs are met with efficiency and effectiveness.
• Handle complex situations with domestic students, demonstrating empathy, patience, and expertise in navigating various scenarios.
• Collaborate effectively with leaders to optimize the enrollment process and enhance the student experience.

Education:

• High School Diploma/GED or Equivalent or current enrollment in PathwayConnect

Current CES Student at one of the following institutions:

• BYU-Pathway Worldwide
• Ensign College
• BYU - Idaho
• Brigham Young University
• BYU-Hawaii (Living in Utah or Idaho)

*Students on an F-1 or J-1 visa must currently be enrolled at Ensign College

Other skills and qualifications:

• Exceptional attention to detail and organizational skills.
• Strong written, verbal, and visual communication abilities.
• Ability to empathize and effectively address the needs of diverse student populations.
• Proficiency in utilizing relevant software and systems to streamline processes and enhance productivity.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Commitment to upholding the highest standards of professionalism and customer service.
• Flexibility to adapt to changing priorities and evolving requirements.