Engagement Specialist Crisis Care

Location: Rockford, IL

Position Summary

The Engagement Specialist will work alongside first responders to provide crisis intervention and de-escalation services for adults and children experiencing or who are at risk for experiencing a behavioral health crisis. Specialists are expected to work on-scene, conduct mental health assessments, engage in de-escalation, make appropriate referrals, and conduct follow-up services as needed.

Hours: Part time, Weekend Hours

Responsibilities

The Engagement Specialist position may include the following, as well as other duties assigned:

• Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Provide live crisis support for those at imminent risk of suicide, those in need of immediate resources; or those in need of emotional support.
• Provide crisis intervention, emotional support, or transportation services for parents, youth, and adults.
• Establish rapport with crisis hotline callers in a non-judgmental and calm voice.
• Engage clients in services.
• Assess the client’s strengths and immediate needs for supportive services.
• Contact first-responders if the caller is at imminent risk of suicide.
• Schedule appointments for intake and outpatient follow-up care.
• Provide transportation when needed.
• Administer groups and training for support staff.
• Completes all follow-up care and home visits within the required time limits.
• Reassess safety and provide referrals for behavioral health and other needed services.
• Performs other duties as requested.

Minimum Qualifications

• High School Diploma or GED.
• Lived experiences as members of the populations we serve.
• An awareness or acceptance of the NASW Code of Ethics.
• Is committed to serving the underserved with dignity, compassion, and respect.
• Is an effective and efficient communicator.
• Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.

Other Skills

• Established relationships with stakeholders and other community partners.
• Leadership experience in community engagement, activism, or organizing.

Driving and Vehicle Requirements

• Valid driver’s license
• Reliable personal transportation
• Good driving record
• Minimum automobile insurance coverage of $100,00/$300,000 bodily injury liability

If this describes YOU, please apply today!

www.nyap.org/employment

Who We Are

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.

We know you are compassionate and dedicated to serving your clients and communities and NYAP is dedicated to providing support to those who join our team! We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth, and families.

Working At NYAP

• Mileage reimbursement
• Friday Summer Hours
• Goodwill time off, based on hours worked
• 11 Partially Paid Holidays Per Year
• Tuition Assistance
• Work Anniversary Trips

Benefits listed are for eligible employees as outlined by our benefit policy.

The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.