At Smile Design Dentistry, we possess a passion for service and solution-driven purpose. Everyone is motivated to learn and demonstrate the utmost compassion where every voice is heard. We celebrate our wins and commitment to helping others.

We are currently looking for a highly motivated Customer Service Representative to add to our Scheduling team!

Duties include:

• Responsible for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• Manage unscheduled list, asap list, treatment pending list, to ensure patient follow through to meet scheduling goals.
• Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters and gifts, and working with referrals.
• Make pre-treatment financial arrangements with patients.
• Create month end reports and forecast monthly goals for the office and providers.
• Follows office procedures for patient referrals.
• Responds to doctor, patient and employee concerns and inquiries and seeks assistance when necessary.
• General office duties and other duties as required.

Smile Design Dentistry is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.