Our organization is seeking a strong Customer Service Support representative to join our client's team. In this role, your day-to-day responsibilities involve answering phones, taking customers orders and managing IBM AS400, Shopify/Elastic software.

Responsibilities:

• Work with Customer Service Rep to make sure all orders ship when they are scheduled.
• Provide support to customers, and consumers via phone and email.
• Respond to all customer service-related issues. These issues can include product information, web support, warranty, and order status.
• Process online store orders.
• Process online order returns.
• Answer telephone, direct or respond to callers.
• Other duties as assigned or needed

Requirements:

• Very Strong Computer Skills.
• Minimum of 3 -5 years’ experience in a similar position.
• Extensive use of computer programs – AS400, Outlook, Microsoft Word, and Excel.
• Excellent verbal and written communication with team members and all outside contacts.

Job Type: Part-time

Pay: From $17.00 per hour

Expected hours: No less than 24 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Data entry: 2 years (Required)
• Office: 2 years (Required)

Work Location: In person