About us

The Town of Jackson is a municipality in Aiken County, South Carolina. We are professional, customer centered and our goal is to select a quality Customer Service Representative to be the first point of contact to our citizens.

Our work environment includes:

• Office setting
• Fast paced
• Collaborative

**Overview:**

We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for assisting customers.

Schedule will be Tuesday-Friday 8am-5pm, with occasional Mondays for staffing coverage

Paid holidays. Earn vacation time. State Retirement System

Pay will be based on experience. EOE

**Responsibilities:**

- Handle customer inquiries in person and by phone professionally and provide accurate information

-Process payments for utility bills

-Maintain accurate financial records and handle cash transactions

-Balance cash drawer daily, process deposits

- Assist customers with information, billing, and issue resolution

- Perform data entry to update customer records in the system

- Communicate effectively with customers in a clear and friendly manner

-Handle customer complaints and provide appropriate solutions

- Maintain a high level of professionalism in person and phone etiquette at all times

-Other job duties as assigned by administration

**Experience:**

- Previous experience in customer service or a related field is preferred

- Strong phone and in person etiquette and active listening skills

- Ability to analyze and solve customer problems efficiently

- Ability to communicate effectively with customers and internal departments

- Proficient in data entry and navigating computer systems

Joining our team as a Customer Service Representative offers the opportunity to enhance your communication skills, work in a dynamic environment, and contribute to customer satisfaction.

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work Location: In person