Job Description

Customer Service Representative I - PRN

Job Description

Overview

PRN including Weekends, Mornings, Afternoons, Evenings, Nights – Rotating Holidays. We are searching for a team-oriented, energetic individual who takes pride in providing excellent service to patients, team members, and providers to join our team at IU Health, Ball Memorial Hospital. As a Customer Service Representative for over 100+ offices, you will be the primary contact for all of IU Health in the East Central Region functioning as the operations command that answers, routes, and manages critical and non-critical calls 24 hours a day, 365 days a year.

Must Haves:

Proficiency with Computers & Telephone Inquiries Required

Customer Service Experience Required

Knowledge of Medical Terminology Preferred

Strong Verbal Communicator

Strong Interpersonal Skills

Medical Office/Healthcare Facility Experience Preferred

High School Diploma/GED. No experience required.

Knowledge of medical terminology and medical coding preferred.
Ability to type 30+ words per minute.
Requires working knowledge of computers.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Customer Service Representative I - PRN Role

Overview

Must Haves:

Proficiency with Computers & Telephone Inquiries Required

Customer Service Experience Required

Knowledge of Medical Terminology Preferred

Strong Verbal Communicator

Strong Interpersonal Skills

Medical Office/Healthcare Facility Experience Preferred

High School Diploma/GED. No experience required.
Knowledge of medical terminology and medical coding preferred.
Ability to type 30+ words per minute.
Requires working knowledge of computers.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.