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Bluebird Self Storage is continuing to grow in Southern New Hampshire! We are looking for a part-time Customer Service Associates to join our team in our Bedford location.
We are team-based organization at Bluebird. We strive to make everyone feel included and valued through transparency with information sharing, open meetings, and soliciting the feedback of our team. Positive workplace culture is of the utmost importance. We encourage a healthy work-life balance and strongly believe that team members should enjoy their time at work.
You will LOVE working here!
We believe that integrity, accountability, excellence, positivity, and teamwork are the fundamental values to uphold in our organization
We offer benefits including: competitive wages, health insurance, dental insurance, and vision insurance
Plus some benefits you might not expect such as a health and wellness incentive program, team member recognition, corporate on-site gym, and more
We are a growing company and are excited to be able to offer opportunities for internal growth (and we do it often!)
Our Customer Service Associates (CSA) are the face of our organization, and therefore are expected to be team players with outstanding customer service skills. The CSA operates the front desk, performs routine administrative work, and assists with maintaining the cleanliness of our facility.
Your role here at Bluebird would entail:
Deliver superior customer service, to both new and existing customers, over the phone, in person, and in email correspondence
Possess a clear understanding of facility amenities and any ongoing specials
Assist customers with determining their storage needs
Rent storage units to meet company goals and sell related storage merchandise
Monitor surveillance cameras to ensure facility is safe and secure
Perform routine facility walk-throughs, both interior and exterior throughout shift
Maintain and clean the facility
Conduct end of month walkthrough, ensuring empty units are reflected on the floorplan and have been vacated in the system
Other duties as assigned
Qualifications:
Must be a team player
Excellent customer service skills; the ability to adapt and respond to various tenant situations
Experience within the self-storage industry, although not required
Strong communication and interpersonal skills, both written and verbal
Must have valid Driver’s License and reliable transportation
Proficient computer skills, i.e. Microsoft Office (Word, Excel and Outlook)
Must be able to sit, bend, twist, lift (25 lbs.), walk, etc.
Job Type: Part-time
Salary: $15.00 per hour, 19.50 per hour on Saturday and Sunday
Expected hours: 16 – 25 per week
Shift:
Evening shift
Morning shift
Weekends a must
Weekly day range:
Weekends as needed
Experience:
Customer service: 1 year (Preferred)
Microsoft Office: 1 year (Preferred)
Work Location: In person