Job Title: Sales Advocate

Job Types: Part-Time

Reports To: Store Manager

Compensation: Non-Exempt/Hourly

Summary and Scope of Position:

As a Sales Advocate for Cricket Wireless, your primary responsibility will be to provide exceptional customer service and promote the products and services offered by Cricket Wireless. You will engage with customers, understand their needs, and recommend suitable wireless plans, devices, and accessories. Your role will involve building relationships with customers, addressing their concerns, and ensuring their satisfaction. Additionally, you will actively contribute to achieving sales targets and maintaining a positive brand image for Cricket Wireless.

Your main objective will be to assist customers in finding the right wireless solutions that meet their communication needs. By leveraging your knowledge of Cricket Wireless products and services, you will guide customers through the sales process, explaining features and benefits, addressing questions or concerns, and ultimately closing the sale. Your responsibilities will include:

1. Customer Engagement: Greet customers warmly, actively listen to their needs, and provide personalized recommendations based on their requirements. Engage in friendly conversations to build rapport and establish long-term relationships.

2. Product Knowledge: Develop a deep understanding of Cricket Wireless products, plans, promotions, and services. Stay up-to-date with industry trends and technological advancements to effectively educate customers about available options.

3. Sales Target Achievement: Consistently meet or exceed individual sales targets by effectively promoting Cricket Wireless products and services. Utilize persuasive selling techniques to encourage customers to make informed purchasing decisions.

4. Customer Support: Provide post-sales support by assisting customers with device setup, troubleshooting technical issues, and addressing billing inquiries. Ensure prompt resolution of customer concerns to maintain high levels of customer satisfaction.

5. Store Operations: Contribute to the overall efficiency of store operations by accurately processing transactions, maintaining inventory levels, organizing displays, and ensuring a clean and inviting store environment.

6. Brand Ambassadorship: Represent Cricket Wireless in a professional and positive manner. Uphold the company's values and brand image by consistently delivering exceptional customer service and fostering a welcoming atmosphere.

By excelling in your role as a Sales Advocate, you will not only contribute to the success of Cricket Wireless but also have the opportunity to grow within Spacetel LLC. Your dedication to providing outstanding customer service and achieving sales targets will be recognized and rewarded. We look forward to having you join our team as a Sales Advocate for Cricket Wireless at Spacetel LLC. Together, we will continue to provide customers with reliable wireless solutions and an exceptional experience.

Spacetel LLC is an Equal Opportunity Employer. All employment decisions will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based on any of these factors is inconsistent with our Company values and will not be tolerated. Moreover, such discrimination or harassment may violate federal, state, or local law.

Job Type: Part-time

Pay: $14.35 - $16.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• Day shift

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have open availability?

Experience:

• Customer service: 1 year (Required)
• Retail sales: 1 year (Required)

Work Location: In person