Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
PRIMARY PURPOSE:
As a Concierge, you will set the stage for guest experience with your welcoming smile and service.
THE DAY-TO-DAY:
- Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, upselling, and cross-selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, MGM Rewards, casino events, property promotions, etc.
- Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
- As a brand ambassador, agents must be able to effectively build relationships and professionally represent themselves with vendors and guests
- Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests
- Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community
- May check in/out hotel guests