SUMMARY

This position is responsible for answering incoming calls and scheduling appointments for providers in the Rural Health Clinics. The Clinic Scheduler will also assist staff and providers in their daily functions.

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability to be successful.

DUTIES/RESPONSIBILITIES (include but are not limited to the following)

• Answer and direct a high volume of incoming phone calls for the Rural Health Clinics to the appropriate personnel or department.
• Schedule, reschedule and cancel appointments for providers following scheduling guidelines.
• Create or update electronic records to reflect changes in patient demographics, and insurance information.
• Provide superior customer service over the phone, utilizing good judgement that meets and or exceeds the expectations of callers.
• Contact all patients that don’t show up for scheduled appointments and notify clinical staff.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or equivalent preferred
• Previous customer service experience is required.

SKILLS AND ABILITIES

• Effective interpersonal and communication skills in order to acquire needed information and maintain cooperative working relationships with staff and patients.
• Perform duties in an effective and organized manner.
• Develops more efficient ways to perform tasks and responsibilities.
• Goes above and beyond to provide assistance, information or support to others to build and maintain relationship.
• Ability to collaborate and share efficiencies with others to improve patients’ experiences.
• Strong critical thinking and problem solving skills.
• Quickly and effectively solves customers concerns and escalates when needed.
• Must have the ability to work closely with teammates and other staff.