Aquaman Pools-East is hiring a Part-Time Client Success Specialist to join its Gilbert, Arizona office!

The Swimming Pool Industry is changing and growing, and National Pool Partners is at the forefront of that change. Come join a team that is expanding nationally-offering growth opportunities-while still retaining the culture and feel of a small business.

We are seeking a friendly professional to join our team to answer and attend to customer service calls. This position requires someone who is able to "smile over the phone" and has experience and willingness in dealing with various types of customer calls. General administrative duties may also be included in this role as needed.

Competencies/Skills:

• Ability to work independently and to plan, organize and schedule work

• Ability to quickly learn new software and mobile applications to communicate with team members

• Maintain positive and cooperative working relationships with customers, supervisor, and team members

• Attention to detail and strong customer service skills

• Dependability, punctuality, and trustworthiness

• Requires high tolerance for ambiguity, good judgment, strong work ethic and sense of urgency

• Ability to deal with difficult situations in a professional manner

• Ability to demonstrate initiative, leadership, and collaboration in a friendly and professional demeanor

• Excellent organizational skills and attention to detail

• Excellent written and verbal communication skills at all levels of the organization required with strong follow up and follow through

• Must be able to manage multiple priorities, assimilating information with accuracy, and consistent attention to detail and follow through on commitments

• Proficiency in Microsoft Office products

• Physically, the position requires walking, standing, and sitting for long periods of time in an office environment

Duties/Responsibilities:

• Provide friendly and timely customer service

• Performs front desk, including triage of calls and switchboard

• Sells services to customers, with support of Service and Repair teams

• Creates invoices and takes payments using company software

• Maintains accurate customer files

• Track lead sources of all customers

• Assist operational roles with customer contact and follow up

• Update expired autopay information in appropriate systems

• Answers billing questions assists with collection calls/emails

• Perform other duties as assigned

Education, Licensure and Experience Requirements:

• High School Diploma/GED, or equivalent experience

• At least 1-year experience in an office environment

• Previous experience in a service industry, a plus

• Experience working in a fast-paced and highly cross-functional organization

• Familiarity with pool service language and equipment, a plus

• Able to pass a pre-employment background check and drug test

This is a fast-paced position. We’re looking for a team member who can multi-task, is a problem solver, and doesn’t shy away from conflict resolution. Good attendance and punctuality are a must.

**This position is In-office in Gilbert, AZ, Tuesday-Saturday 9-3pm**

Compensation – This hourly position is paid weekly. You will be provided paid on-the-job training and all the tools to be successful. Starting pay will depend on experience. $17 hourly

As a valuable part of our team, you will receive an industry-best benefits package that will provide you with support and reassurance both inside and outside of work. As a part of our team, you will receive industry leading 401K matching, health and dental benefits, life insurance and career advancement opportunities.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

National Pool Partners, Inc. respects, embraces, and celebrates diversity in its employees. National Pool Partners does not discriminate on the basis of race, religion, gender, sexual orientation, gender identity, color, age, protected veteran status, national or ethnic origin, the presence of any sensory, mental, or physical disability, or any other status protected by applicable law. National Pool Partners believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.