Client Experience Manager | Part Time
- Paradox Insurance Agency
- Remote
- 14 days ago
Job Description
Join Paradox Insurance Agency as a Client Experience Manager
At Paradox Insurance Agency, we are passionate, driven individuals dedicated to making a difference in our clients' lives. We believe the best people craft the best companies and are committed to finding those people to shape our future. Our work is about solving real problems, easing client challenges, and reducing friction points to deliver a seamless and spectacular client experience. If you are someone who thrives in a dynamic environment, loves to learn, and is one of the most charismatic and conversational individuals in any room, we’re excited to talk to you about becoming part of our future.
Paradox Insurance Agency is where your drive meets opportunity, crafting a career that’s as rewarding as it is impactful. Join us and help shape the future of insurance!
What You’ll Do:
- As a Client Experience Manager, your role will be to foster exceptional client relationships and ensure that our service delivery aligns perfectly with client needs
- Serve as the primary liaison for all client inquiries and requests, ensuring a prompt and satisfying response.
- Handle essential insurance tasks like issuing auto ID cards, processing endorsements, and providing certificates of insurance.
- Aid in the preparation and management of new and renewal insurance applications.
- Assess and address client coverage needs at renewal or during significant changes, providing strategic advice.
- Maintain impeccable data integrity in our agency management system by adhering to established workflows.
What You Need to Get the Job Done:
- A humble, coachable attitude coupled with high interpersonal skills, resilience, and grit.
- A natural inclination towards continuous improvement and problem-solving.
- Ability to engage and build relationships effortlessly, whether in a coffee shop line or a crowded room.
- Confident communication skills to effectively interact with clients at all levels, from the janitor to the executive.
- Self-driven and results-oriented demeanor.
- Motivation to obtain, if not already possessed, a Property & Casualty license.
What Will Make You Stand Out:
- While some college credit is advantageous, it’s not required.
- 1 year or more in a client-facing role, with a track record of managing client relationships and expectations.
- Demonstrated strong organizational skills.
At Paradox, we value talent, ability, and dedication more than just "years of experience" or academic degrees. We’re looking for individuals who are not only looking to excel in their careers but also to make a meaningful impact on our clients and our company.
How to Apply:
Ready to take the next step in your career? Submit your resume and a cover letter explaining why you are the perfect fit for the Client Experience Manager role.
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